topic Re: EE I hate you...you are the worst & so is your forum!! in EE app and website

Re: EE I hate you...you are the worst & so is your forum!!

Frustratedme — Tue, 27 Feb 2024 13:23:44 GMT

EE, I struggle to contact you and understand the frustration expressed above. Your present system of phoning a voice service is poor, because it does not offer services I need, for example:

- Credit to MyFi which is not working on app.

- Can't phone mother's care home in Dublin.

- Can't phone EE to discuss.

You have cornered the market, and annoyingly tell me that by electronic voice whenever I call, but your service is woeful.

When you are ready, can someone fix it for me to call my dying mother's carers please.

Re: Re: EE I hate you...you are the worst & so is your forum!!

Katie_B — Tue, 27 Feb 2024 13:35:28 GMT

Good afternoon @Frustratedme.

Thanks for coming here.

I am sorry to hear you are unable to top up or make urgent calls.

What happens when you try call our customer care team?

Is your EE SIM pay as you go as well as your WiFi device?

Katie

Re: Re: EE I hate you...you are the worst & so is your forum!!

Frustratedme — Tue, 27 Feb 2024 14:11:49 GMT

Thank you for your reply.

When I phone 150 I'm told how fab EE have been for 10 years, then I get a list of options from which to chose. None, I believe are applicable. So I select (1) for a call back. I think that I have been waiting two days now.

The mifi was pay as you go for two years, however, I recently visited your shop for assistance and it now shows on my app. I am unable to see or add credit to it.

With regards calling mum's care home in Dublin or the Irish Health Service, I get an electronic voice telling me that I am unable to.

Regards

Re: Re: EE I hate you...you are the worst & so is your forum!!

bristolian — Tue, 27 Feb 2024 14:36:27 GMT

@Frustratedme wrote:

With regards calling mum's care home in Dublin or the Irish Health Service, I get an electronic voice telling me that I am unable to.

What is the exact wording of the message? And is it in an Irish accent? That would give a clue as to whether it's generated by EE or the Irish networks.

Do you have any issues calling other Irish numbers?

Re: Re: EE I hate you...you are the worst & so is your forum!!

Frustratedme — Tue, 27 Feb 2024 18:08:46 GMT

Who are you?

Did you read my comment about Irish numbers?

Re: Re: EE I hate you...you are the worst & so is your forum!!

Katie_B — Tue, 27 Feb 2024 18:22:45 GMT

Thanks for getting back to me @Frustratedme.

When calling 150 please select option 2 and it will take you through our automated system which will connect you with an agent.

The agent will be able to ensure your account is set up correctly for calling abroad.

If everything is enabled on your account and you still can't call, the team can raise a ticket for this to be looked into further.

Katie

Re: Re: EE I hate you...you are the worst & so is your forum!!

Chris_B — Tue, 27 Feb 2024 18:32:13 GMT

@Frustratedme @bristolian Is an EE customer just like you he is trying to offer you assistance on this public forum. Have you ever been able to call these numbers before now ? Because I find it odd that you’ve now got this issue as I would have assumed you’ll of called these before now.

Re: Re: EE I hate you...you are the worst & so is your forum!!

bristolian — Tue, 27 Feb 2024 22:39:15 GMT

@Katie_B wrote:

The agent will be able to ensure your account is set up correctly for calling abroad.

This comment is aimed at the OP, but depending on the wording of the recorded announcement, and especially the accent - would largely answer this point.

An Irish-acented announcement is likely to be played by the Eire networks and be good evidence of EE routing the call to the Republic. Any error on the EE side would be more likely to be a straight "calls to international numbers are barred" or an NU-type tone.

Re: Re: EE I hate you...you are the worst & so is your forum!!

Katie_B — Wed, 28 Feb 2024 07:40:48 GMT

Thank you @bristolian.

That's useful to know for future reference.

Katie 🙂

Re: Re: EE I hate you...you are the worst & so is your forum!!

Frustratedme — Thu, 07 Mar 2024 11:56:16 GMT

My quest here continues, despite having visited EE store twice, I still struggle.

I put £10 on mifi in store, 24hrs later had to add another £10 despite usage. Now unable to add credit to Mifi.

Thankfully I phoned 150 and got baffled by options, then had some electronic voice assure me they'd send a text which I must respond to, which I did. I'm now some 30 minutes in to the guaranteed 15-minute callback window, and have heard nothing.

When I try to add credit to mifi, I'm told "unable to accept card payments", and the line disconnects.

All is very frustrating.

Re: Re: EE I hate you...you are the worst & so is your forum!!

Christopher_G — Thu, 07 Mar 2024 14:18:42 GMT

Hi @Frustratedme

Have you had a call about this yet? Is it the Fast Payment service that you're using?

Chris

Re: Re: EE I hate you...you are the worst & so is your forum!!

Frustratedme — Fri, 08 Mar 2024 09:01:36 GMT

Still no return call. I'm simply trying to top up my mifi unit, that I've had for 3yrs.

EE have cancelled the facility where I can enter a shop, present a card and add credit. Forcing that I move from PAYG to prepayment, so I have tried numerous attempts to 'join' my mifi to my phone contract. It would be easier to swim to Mars!

EE boasts of its great service to every call I make. For a communications service, it seems impossible to communicate with a person and get resolution.

Re: Re: EE I hate you...you are the worst & so is your forum!!

Schockwave — Fri, 08 Mar 2024 10:44:41 GMT

@Frustratedme , you should be able to top up by clicking on the link @Christopher_G has provided above.

Just remember that Dublin, like the rest of Southern Ireland, you need to make sure that put the international prefix when calling and have enough credit when on pay as you go.

You should be able to top up from that link given.

Re: Re: EE I hate you...you are the worst & so is your forum!!

Saday — Sat, 23 Aug 2025 12:06:52 GMT

Totally agree and understand EE must win the trophy for customer service, care and worst coverage ever!!!!

Re: Re: EE I hate you...you are the worst & so is your forum!!

Schockwave — Sat, 23 Aug 2025 12:30:08 GMT

@Saday , just because you are having trouble where you are, no need for that comment, never had an issue, personally, we have tried to help you and you do not reply in your other threads, so cannot help you, it may be just where you are, might be worth explaining, as I have heard other networks have problems in certain areas too, but you are welcome to try other networks to see if that makes a difference if you are not happy. It could be that buildings, trees etc, have caused this for you, so not easy to put up more masts, as permission etc, have to be allowed first, before they can go ahead, there are always going to be black spots in certain areas.

Re: Re: EE I hate you...you are the worst & so is your forum!!

Matt_124 — Sat, 23 Aug 2025 12:30:29 GMT

Your initial post has been responded to here: https://community.ee.co.uk/t5/Mobile-Network-discussions/Very-poor-reception-thanet-area/m-p/1558394/highlight/true#M42752

The topic of this post you have commented on seems unrelated to your issue. You may want to look at the information you have been provided with by other community members before adding comments to other threads.