topic Re: Plans and subscriptions not working in EE app and website

Plans and subscriptions not working

Darrylkeightle — Tue, 13 Feb 2024 13:08:38 GMT

I cant access plans and subscriptions, been like this for ages

help please??

Re: Plans and subscriptions not working

Leanne_T — Tue, 13 Feb 2024 15:01:49 GMT

Hi @Darrylkeightle

Thanks for coming here 🙂

Are you using the EE app or EE account online?

Do you get an error message?

Speak soon.

Leanne.

Re: Plans and subscriptions not working

Aynsley — Fri, 16 Feb 2024 11:56:58 GMT

I also get the same issue. I can log in and view bills etc. but when I click on 'Plans and Subscriptions' I get the below page. I've tried Chrome and Edge, cleared cache etc. Also tried via web browser on my phone but always get the same error. This has been the case for some time (months).

Re: Plans and subscriptions not working

Leanne_T — Fri, 16 Feb 2024 12:23:19 GMT

Hi @Aynsley

Thanks for coming to the community.

Can you view 'plans and subscriptions' if you log into the EE app?

Leanne 🙂

Re: Plans and subscriptions not working

Aynsley — Fri, 16 Feb 2024 12:29:09 GMT

No. I can't do anything with the App. When I log into it, it says I have to
'Link a product' If I go through that process it finds the account, but
then says it's already linked. Also been the case for months.

--
Aynsley.

Re: Plans and subscriptions not working

Leanne_T — Fri, 16 Feb 2024 12:44:10 GMT

I see, thanks @Aynsley

In this case, please call us on 150 and the team will get your EE account and app looked into 🙂

Leanne.

Re: Plans and subscriptions not working

colbyy — Mon, 26 Feb 2024 13:33:50 GMT

i have the exact same issue honestly their website is just awful and the app is completely useless ive been with them for years and ive never had it work its a joke lol

Re: Plans and subscriptions not working

Jaydubbya — Mon, 26 Feb 2024 19:06:05 GMT

Me too. Frustrating

Re: Plans and subscriptions not working

Jaydubbya — Mon, 26 Feb 2024 19:06:26 GMT

Me too

Re: Plans and subscriptions not working

NSAI — Tue, 27 Feb 2024 02:19:39 GMT

Exact same issues for months and yes I have contacted the team at 150 and I was given the complaint ID as well. They could not even find out whats wrong and obviouslyno fix yet. Still the same frustrating message. Also not sure in the app I can never get to the plan and subscription page easily. It takes me lots of clicks to reach there and when you reach you get 'cannot be accessed'.

What should I do. Why don't they test their apps properly ??

Re: Plans and subscriptions not working

Tom370 — Wed, 31 Jul 2024 04:51:25 GMT

This exact same issue is still happening. It’s pretty obvious that EE doesn’t want to fix this issue, probably because you’re getting commissions from subscriptions and if someone can’t easily access their subscriptions, they’re less likely to cancel.

Re: Plans and subscriptions not working

Katie_B — Wed, 31 Jul 2024 09:47:45 GMT

Hi @Tom370.

Are you seeing the error message that has been posted previously on this thread?

What subscription are you looking to cancel?

Katie