topic Re: See your itemised usage in EE app and website

See your itemised usage

Lea07 — Wed, 26 Apr 2023 15:40:57 GMT

Why when I go on my EE app I can’t get on see your itemised usage

Re: See your itemised usage

XRaySpeX — Wed, 26 Apr 2023 15:44:30 GMT

Are you paying £2.50 pm for Itemised Billing?

Re: See your itemised usage

Lea07 — Mon, 26 Feb 2024 03:04:33 GMT

Yes I do pay for it

Re: See your itemised usage

XRaySpeX — Mon, 26 Feb 2024 04:28:29 GMT

Then you should see it in your bills.

Re: See your itemised usage

Samanthajclarke — Fri, 02 Aug 2024 19:00:02 GMT

Would like to see my bill broken down

Re: See your itemised usage

Katie_B — Sat, 03 Aug 2024 06:41:14 GMT

Good morning @Samanthajclarke.

Welcome to the community.

You can view your bill break down by downloading your bill in your EE account online.

If you have any questions please be sure to let us know.

Katie

Re: See your itemised usage

Jonty0560 — Tue, 27 Aug 2024 09:39:23 GMT

Still doesn’t explain what charges are made under itemised billing. £2.50, what is that for?

Re: See your itemised usage

XRaySpeX — Tue, 27 Aug 2024 10:03:20 GMT

@Jonty0560 : It's for seeing a record of all your non-chargeable calls & texts from within your allowances in your bills. Without Itemised Billing you won't see them. You will always see your chargeable calls & texts in your bills.

Re: See your itemised usage

Jonty0560 — Tue, 27 Aug 2024 10:11:35 GMT

I use the SIM for data only. I don’t need itemised billing as I don’t use the SIM for calls or texts. Can I ask for the service to be removed as I don’t need it?

Re: See your itemised usage

XRaySpeX — Tue, 27 Aug 2024 10:13:34 GMT

@Jonty0560 : Yes, just call CS. Why did you order it in the 1st place?

Re: See your itemised usage

Jonty0560 — Tue, 27 Aug 2024 10:21:55 GMT

I didn’t order it, they just added it. It appeared on my bill.
Thanks.

Re: See your itemised usage

XRaySpeX — Tue, 27 Aug 2024 10:24:43 GMT

@Jonty0560 : I'm surprised! It doesn't just appear w/out you ordering it.

Re: See your itemised usage

Vinnycrowley — Fri, 20 Sep 2024 13:05:26 GMT

How do I know if I'm paying £2.50 for itemised billing? And why can't I see the previous month's itemised bill

Re: See your itemised usage

Christopher_G — Fri, 20 Sep 2024 14:49:08 GMT

Hi @Vinnycrowley

Welcome to the community.

Does the itemised billing charge show on any of your other bills? Are you able to view your previous bill on a different device or browser, or through the EE App?

Chris