topic Re: No way of getting historical data use on stupid app in EE app and website

No way of getting historical data use on stupid app

Jonscott34 — Sat, 24 Feb 2024 08:35:23 GMT

This new app from EE is a reason to leave it is ludicrous now data usage is only shown within the monthly bill cycle and historical use only shows the last bill. Utterly pointless and they’ve clearly made it harder to view any historical data. 6 years a customer and time to leave

Re: No way of getting historical data use on stupid app

Chris_B — Sat, 24 Feb 2024 08:43:37 GMT

@Jonscott34 You need to know this why ? You purchase an allowance how much you use or don’t use in any one month has no bearing on the following month. Not sure why someone needs to know what they’ve used previously from a set allowance. Plus the fact it is there on your online account and your billing history, the app has never shown within the app what you’ve used historically. I think a little over dramatic.

Re: No way of getting historical data use on stupid app

Leanne_T — Sat, 24 Feb 2024 09:10:22 GMT

Hi @Jonscott34

Thanks for coming to the community.

If you visit add-on.ee.co.uk when not connected to WiFi you will see an option for History, which will show how much data has been used for the past few months.

Leanne.

Re: No way of getting historical data use on stupid app

Jonscott34 — Sat, 24 Feb 2024 11:06:02 GMT

Thanks but no it doesn’t. It shows you current month but not previous history as I’ve tried this also but thanks

Re: No way of getting historical data use on stupid app

Jonscott34 — Sat, 24 Feb 2024 11:07:13 GMT

Because I do. Why I do is none of your business “grand master” and no you cannot find it on the website anymore either it has been changed.

Re: No way of getting historical data use on stupid app

Leanne_T — Sat, 24 Feb 2024 11:08:23 GMT

Hi @Jonscott34

This shows for me near the bottom of the add-on page, if this is not showing for you please call us on 150 and the team will get this looked into 🙂

Leanne.

Re: No way of getting historical data use on stupid app

Jonscott34 — Sat, 24 Feb 2024 11:19:13 GMT

I will call thanks

Re: No way of getting historical data use on stupid app

Leanne_T — Sat, 24 Feb 2024 11:32:28 GMT

No problem @Jonscott34

Thanks 🙂

Leanne.

Re: No way of getting historical data use on stupid app

Chris_B — Sat, 24 Feb 2024 12:03:12 GMT

@Jonscott34 As I said a little over dramatic and it seems rude. You can see the last 3 months of what data you’ve used and the current month. And I still stand by what I say. You purchase an allowance how much you use has no bearing on the following month. If you check your account regularly you can see how much you use per month to know if you need less or more data when if you decide to change tariffs, other than this tracking data usage it’s totally pointless.

Re: No way of getting historical data use on stupid app

Jonscott34 — Sat, 24 Feb 2024 12:13:52 GMT

Your assumptions and opinions are insignificant on this type of forum. I don’t “need the data” is your opinion. FYI I’m upgrading in one month and i obviously want to see the data use as I am not using the level of data I purchase and can move to a better / more relevant tariff that is also cheaper as I don’t need so much data each month. Common sense. But without seeing historical use I can’t - for example - drop from 50gb a month to 25gb if I’ve been using 35gb can I. Therefore naturally I do need the historical data so whilst you may think people do not need this you are simply wrong. But my point remains - why I want to know this is of no relevance to this post and your own opinion. Plus I actually can’t see 3 months at all and clearly I have an issue with my accessible data. 3 months would be great but I can’t even see that hence why the EE representative said call them which I will. I think we are done. Opinions are irrelevant only solutions or silence.

Re: No way of getting historical data use on stupid app

Leanne_T — Sat, 24 Feb 2024 12:28:35 GMT

Hi @Jonscott34

If you would like to know how much data you would need based on your usage for an upgrade our mobile guides can provide this for you. If you do find you need extra data you can increase the plan for extra data allowance 🙂

Leanne.

Re: No way of getting historical data use on stupid app

jpu783105 — Wed, 07 May 2025 18:40:04 GMT

Actually not dramatic at all. It is irritating that there is no simple way of viewing historical data use. Why? Simple. The mobile operator, in this case EE, does not want you to easily see that you do not actually require an unlimited data plan at great cost, or that you you don’t need the level you are at and paying for.

Customers have a right to basic information. Data usage, including historical, is basic information. Nothing dramatic about that at all.

Condescension is entirely unbecoming.

Re: No way of getting historical data use on stupid app

WATTS1204 — Wed, 24 Sep 2025 02:40:00 GMT

Erm I dunno maybe they want to work out an average data use over a longer period so they can make a statistical decision as they may be needing to choose a NEW sim or package with a data plan that best suits their needs.

Re: No way of getting historical data use on stupid app

WATTS1204 — Wed, 24 Sep 2025 02:52:30 GMT

Here is the link to see your historical usage.

I have no idea why staff or Admin in this community have to be so unhelpful and provide generic advice instead of real world solutions to people’s issues or concerns. You are paid to do a job so do it right.

Here is the solution and proper advice / link to get 3 months history from your mobile just make sure to turn off wifi then click the link below:

https://ee.co.uk/plans-subscriptions/mobile/usage-since-last-bill#data-allowance

Scroll down and chose “usage history” and you will have the data history you need over the last 3 months.

Re: No way of getting historical data use on stupid app

Cornichabra — Fri, 16 Jan 2026 19:06:31 GMT

Data usage v useful. Last few months would guide how much one needs on a new contract when moving away from the infuriating and over priced EE

Re: No way of getting historical data use on stupid app

Chris_B — Fri, 16 Jan 2026 19:23:42 GMT

@Cornichabra Online account as mentioned shows the last 3 months and the current month.