topic Re: I’ve logged on to MyEE but my plan will not display??? in EE app and website

I’ve logged on to MyEE but my plan will not display???

Franklin2018 — Fri, 12 Aug 2022 10:37:52 GMT

I’ve logged on to MyEE from my iPad and iPhone but my plan will not display???

Re: I’ve logged on to MyEE but my plan will not display???

James_B — Fri, 12 Aug 2022 09:50:00 GMT

Hi @Franklin2018,

We have an open support ticket for this intermittent issue that is affecting a small number of customers. The cause is being investigated and will be fixed soon.

Thanks

James

Re: I’ve logged on to MyEE but my plan will not display???

VS32 — Fri, 26 Aug 2022 18:26:00 GMT

I have the same problem

Re: I’ve logged on to MyEE but my plan will not display???

Leanne_T — Sat, 27 Aug 2022 05:55:27 GMT

Hi @VS32

Can you text BALANCE to 150, does this show your plan details?

Leanne 🙂

Re: I’ve logged on to MyEE but my plan will not display???

Sew-Sew — Sun, 28 Aug 2022 20:04:15 GMT

I can't see my plan either

Re: I’ve logged on to MyEE but my plan will not display???

Leanne_T — Mon, 29 Aug 2022 06:48:26 GMT

Hi @Sew-Sew

Thanks for coming here.

Do you have more than one number?

Can you view the plan details in your My EE account online?

Leanne 🙂

Re: I’ve logged on to MyEE but my plan will not display???

thatenglishchap — Mon, 22 Jan 2024 23:36:45 GMT

You say this problem is being fixed, I'm here two years after this thread started with the same problem

Re: I’ve logged on to MyEE but my plan will not display???

Leanne_T — Tue, 23 Jan 2024 07:41:06 GMT

Hi @thatenglishchap

I am sorry to hear you are unable to view details in your EE account.

Are you using the app or logging in through a web browser?

Which details are not showing?

Leanne.

Re: I’ve logged on to MyEE but my plan will not display???

thatenglishchap — Tue, 23 Jan 2024 08:21:05 GMT

I cannot see my plans and subscriptions on the website and I can't see
ANYTHING on the app because it keeps asking me to link my phone account to
the app and when I do it says its already linked

Re: I’ve logged on to MyEE but my plan will not display???

Leanne_T — Tue, 23 Jan 2024 08:25:18 GMT

Hi @thatenglishchap

Do you get the same message if you log into your EE account through a web browser?

Have you recently joined EE?

Leanne 🙂

Re: I’ve logged on to MyEE but my plan will not display???

thatenglishchap — Tue, 23 Jan 2024 08:33:05 GMT

I do, yes, and I've been with EE since May 2022, I'm just trying to check
when my contract is up so I can decide if I want to switch or upgrade or
get a cheaper tariff

Re: I’ve logged on to MyEE but my plan will not display???

Leanne_T — Tue, 23 Jan 2024 09:12:41 GMT

Thanks @thatenglishchap

I would suggest getting in touch with our mobile guides on 150, they will get the account looked into and get this sorted 🙂

Let me know how you get on.

Leanne.

Re: I’ve logged on to MyEE but my plan will not display???

RichardMoore79 — Tue, 30 Jan 2024 19:24:52 GMT

I have contact EE regarding this issue . However the advisor just said they are aware of the issue but are unable to give a time frame on when this would be resolved again. this has also been down for months

Re: I’ve logged on to MyEE but my plan will not display???

Katie_B — Wed, 31 Jan 2024 07:44:12 GMT

Hello @RichardMoore79.

Thanks for coming here and letting us know.

Do you experience the same if you log in to your EE account online rather than the app?

Katie

Re: I’ve logged on to MyEE but my plan will not display???

RichardMoore79 — Wed, 31 Jan 2024 09:05:45 GMT

Yes this effects both the app and website on multiple devices

Re: I’ve logged on to MyEE but my plan will not display???

Katie_B — Wed, 31 Jan 2024 09:06:59 GMT

Thanks for getting back to me @RichardMoore79.

Was any more information provided by our technical care team?

Katie

Re: I’ve logged on to MyEE but my plan will not display???

Katie_B — Wed, 31 Jan 2024 09:07:01 GMT

Thanks for getting back to me @RichardMoore79.

Was any more information provided by our technical care team?

Katie

Re: I’ve logged on to MyEE but my plan will not display???

RichardMoore79 — Wed, 31 Jan 2024 09:28:34 GMT

Hi Katie

No they just said they are aware of the issue but are unable to give anytime time frame on a fix.

Re: I’ve logged on to MyEE but my plan will not display???

Katie_B — Wed, 31 Jan 2024 09:31:55 GMT

I am sorry to hear this @RichardMoore79.

Hopefully there is an update soon.

Katie

Re: I’ve logged on to MyEE but my plan will not display???

thatenglishchap — Wed, 31 Jan 2024 15:02:04 GMT

Somehow I doubt there will be since this thread first started in 2022