topic Re: Unable to gift data to another number on my account in EE app and website

Unable to gift data to another number on my account

johnnyutah — Sun, 18 Feb 2024 17:29:00 GMT

On my account there are 3 other numbers that I gift data to each month. Looking today, only one of those numbers is allowing me to gift data to it

Below is an example of trying to gift data via the website, when I try via the mobile app I can only select one number to gift data to and this is working.

The example above is my daughter's phone and as a fifteen year old it's very important to us that she has mobile data at all times. According to the history I last gifted her 10GB data on Jan 30th, and she's called me today asking for more data.

Anyone advise on this?

Re: Unable to gift data to another number on my account

Alfalou1 — Sun, 18 Feb 2024 18:29:16 GMT

This is also happening to me from today

Re: Unable to gift data to another number on my account

johnnyutah — Sun, 18 Feb 2024 20:19:00 GMT

Thanks for the response. If it's still an issue tomorrow i'll ring ee

Re: Unable to gift data to another number on my account

Leanne_T — Mon, 19 Feb 2024 07:09:22 GMT

Morning @johnnyutah @Alfalou1

Thank you both for coming to the community 🙂

Could you log into the EE app and select the number you are trying to gift data to and view the add-ons for this number, do they have unlimited data showing?

Leanne

Re: Unable to gift data to another number on my account

johnnyutah — Thu, 22 Feb 2024 11:07:15 GMT

For others struggling with this I spoke to EE and there is an known issue affecting some customers. There was no ETA for a fix. They manually gifted data to the other numbers on the account so we'll see what happens when that data expires

Re: Unable to gift data to another number on my account

johnnyutah — Thu, 22 Feb 2024 11:12:55 GMT

No they don't have the unlimited data add-ons, but they were showing as they had unlimited data which is incorrect

Re: Unable to gift data to another number on my account

Alisonlashmar — Fri, 19 Jul 2024 08:26:53 GMT

Having the same problem but when I click gift data the option vanishes and don't let me do anything regarding the gifting data side

Re: Unable to gift data to another number on my account

Leanne_T — Fri, 19 Jul 2024 11:38:59 GMT

Hi @Alisonlashmar

Thanks for coming here.

Have you been able to gift data previously?

Are you using the EE app or EE account online?

Leanne.

Re: Unable to gift data to another number on my account

Cazz56 — Fri, 20 Sep 2024 21:34:34 GMT

Hi I have always been able to gift data from my son's account to mine. Today I tried and it says there is a problem and to try again later. I have been trying all day. I have attached a photo of the message I receive every time. Has anyone else come across this.

Re: Unable to gift data to another number on my account

Katie_B — Sat, 21 Sep 2024 07:34:14 GMT

Good morning @Cazz56.

Are you still seeing this error?

If yes, could you please try logging in to your EE account online and try data gifting from there?

Speak soon,

Katie