topic Re: EE app changed, I can't see my details anymore and keep going round in circles!! in EE app and website

EE app changed, I can't see my details anymore and keep going round in circles!!

g1cahill — Wed, 21 Feb 2024 08:26:02 GMT

I've just gone into my EE app after a few weeks and it seems to have totally changed. I can no longer see any of my account details or usage etc that I used to be able to. It then asks me to ink a product, when I out my mobile number in it tells me that that number is already inked to an account. Very frustrating. I've uninstalled and then re-downloaded the app but it's the same.

Re: EE app changed, I can't see my details anymore and keep going round in circles!!

JSLR — Wed, 21 Feb 2024 08:40:53 GMT

Same. Went to pay my bill today and nothing is as I expected it. Looks like something may be broken at EE’s end?

Re: EE app changed, I can't see my details anymore and keep going round in circles!!

seanmsweeney — Wed, 21 Feb 2024 08:51:31 GMT

Glad it’s not just me. Come on we. Get this sorted

Re: EE app changed, I can't see my details anymore and keep going round in circles!!

Leanne_T — Wed, 21 Feb 2024 11:09:49 GMT

Hi @g1cahill @JSLR @seanmsweeney

Thanks for coming to the community.

Can you access your EE account online?

Do you get the same message if you log into your account online?

Leanne.

Re: EE app changed, I can't see my details anymore and keep going round in circles!!

seanmsweeney — Wed, 21 Feb 2024 13:15:33 GMT

I can see it online, just not in the app. I only get sales messages in the app now

Sean
Sent from my iPhone

Re: EE app changed, I can't see my details anymore and keep going round in circles!!

Leanne_T — Wed, 21 Feb 2024 13:32:08 GMT

Hi @seanmsweeney

Have you tried deleting and reinstalling the app?

Do you get an option to link the account?

Leanne.

Re: EE app changed, I can't see my details anymore and keep going round in circles!!

Aw3963 — Fri, 09 Aug 2024 11:23:29 GMT

Hi, I am having the same issue and can’t find a solution anywhere. I can login online and/ or log into the app, but all I see are sales pages and items even after login, and when I go to “link a device” then a window pops up that allows me to do so (but in that window it’s on an internet page, even if opened through the app) and once the link is completed I can see my information IN THAT WINDOW but if I minimize that window back to the app there is nowhere to access the information!
and then I go back to “link a device” and it says it has already been linked

Re: EE app changed, I can't see my details anymore and keep going round in circles!!

Linzi_H — Fri, 09 Aug 2024 12:02:34 GMT

Hi @Aw3963

I know it's not much fun going around in circles trying to link your details and being no further forward.

Although the pop-up is allowing you to link your information, it sounds to me like it isn't completing the request for some reason. Once you have successfully linked your details, you then have full access to view everything online or through the EE app.

Out of curiosity, have you tried doing this over mobile data and disabling any WiFi? Often it will send through a One Time PIN to complete the setup, and being connected to data rather than WiFi tends to do the trick!

Linzi

Re: EE app changed, I can't see my details anymore and keep going round in circles!!

peptrade — Wed, 28 Aug 2024 19:52:59 GMT

Worst of any of the phone companies

Can't see my phone or how much I've used but they are very good at collecting the money from my account each months.

Very bad app

Re: EE app changed, I can't see my details anymore and keep going round in circles!!

Leanne_T — Thu, 29 Aug 2024 08:15:55 GMT

Hi @peptrade

Thanks for coming to the community 🙂

Have you been able to view the details previously?

Can you text BALANCE to 150, does the reply show your allowance details?

Leanne 🙂