topic Re: unable to link EE SIM in EE app and website

unable to link EE SIM

UKC — Tue, 20 Feb 2024 16:17:06 GMT

UKC — Tue, 20 Feb 2024 16:18:46 GMT

dialing 150; that is also not working, Please support

James_B — Tue, 20 Feb 2024 17:25:42 GMT

Welcome to the EE Community. 🙂

Is it a brand new SIM?

Are you in the UK?

James

UKC — Tue, 20 Feb 2024 17:27:37 GMT

yes, its existing sim

James_B — Tue, 20 Feb 2024 17:33:28 GMT

When was the SIM last used for a chargeable service, @UKC?

Has it been paired with an EE online account before?

James

UKC — Tue, 20 Feb 2024 17:33:35 GMT

Expecting voucher pin should be still active as it was purchased on 5th Feb

James_B — Tue, 20 Feb 2024 17:35:45 GMT

Is this the first time you've tried to use the SIM, @UKC?

Has it been topped up to activate it?

James

UKC — Tue, 20 Feb 2024 17:36:58 GMT

tried but failed. getting error message

James_B — Tue, 20 Feb 2024 18:20:38 GMT

How are you trying to top up, @UKC?

What is the error message you're seeing?

James