topic Re: Can't link my phone in EE app and website

Can't link my phone

TimPP — Tue, 20 Feb 2024 09:13:30 GMT

I must have linked my phone a long time ago when I used a different e mail address and the e mail service no longer exists. I now use a different e mail but when I try to link the phone it says I have already linked to this defunct e mail and I must log in using that. I cannot do this and there seems no way to change the defunct e mail to my new one. Any answers?

Re: Can't link my phone

Northerner — Tue, 20 Feb 2024 09:21:25 GMT

Hi @TimPP

Give CS a call on 150 and ask them to delete your old profile.

Thanks

Re: Can't link my phone

XRaySpeX — Tue, 20 Feb 2024 14:57:28 GMT

Login to your online EE a/c with your old email addy & in your Profile you may Edit your "Login Username/email addy" to your new one. Logout & then login again with your new email addy.