topic Re: I want to delete my account without calling support in EE app and website

I want to delete my account without calling support

bbju — Sun, 21 Jan 2024 12:36:03 GMT

I created an account by mistake, I would like to delete it without calling because I am from abroad and I have problems with the English language, I would prefer to do it through an email address or directly instead. Thank you.

Re: I want to delete my account without calling support

XRaySpeX — Sun, 21 Jan 2024 12:47:44 GMT

You can't delete MyEE a/c's yourself. The most you can do on PAYG is to remove your no. from it.

EE provide no email contact.

Re: I want to delete my account without calling support

bbju — Sun, 21 Jan 2024 13:16:15 GMT

I didn't enter any data and I didn't make any purchases, I registered about an hour ago. I just created an account by mistake because I thought it was another website.
Is it possible to talk to the operator via online chat to try to remove my account at least?

Re: I want to delete my account without calling support

XRaySpeX — Sun, 21 Jan 2024 13:18:49 GMT

Are you on contract or PAYG? There is no Live Chat for PAYG.

Re: I want to delete my account without calling support

bbju — Sun, 21 Jan 2024 15:49:28 GMT

I don't understand what you mean, I don't have any of that. Just created an account but didn't do any contract or PAYG subscription.

Re: I want to delete my account without calling support

XRaySpeX — Sun, 21 Jan 2024 15:58:53 GMT

Does it really matter? We've all got the odd orphaned login a/c from way back?

Re: I want to delete my account without calling support

ShaVerZ — Sat, 17 Feb 2024 18:14:00 GMT

If it didn't matter, they wouldn't be asking would they?

Re: I want to delete my account without calling support

Leanne_T — Sun, 18 Feb 2024 07:14:42 GMT

Hi @ShaVerZ

Would you like to remove the details you have used to set an EE account?

Leanne.

Re: I want to delete my account without calling support

Aalisva1 — Sat, 09 Mar 2024 19:04:18 GMT

Hi Leanne_t, I have the same problem, I have an account that is not linked to any devices, I would like to delete or disable it so I can use this email for my anothet existing profile that has linked devices.
I would be grateful for your help as soon as possible.

Re: I want to delete my account without calling support

Christopher_G — Sun, 10 Mar 2024 08:06:32 GMT

Hi @Aalisva1

Welcome to the community.

If you speak to our Mobile Care team, they'll do their best to remove those details and link to your latest account.

Chris