topic Re: Is there an issue with the website in EE app and website

Is there an issue with the website

richyrich6 — Thu, 15 Feb 2024 16:40:27 GMT

I am trying to access my latest bill and up to date minutes used but the website doesnt seem to be working

Please help

Re: Is there an issue with the website

Leanne_T — Thu, 15 Feb 2024 17:49:53 GMT

Hi @richyrich6

Thanks for coming here.

You should be able to access your account details, what happens when you try and view the details?

Leanne 🙂

Re: Is there an issue with the website

richyrich6 — Thu, 15 Feb 2024 17:58:20 GMT

it just comes up wit the page header and footer with no content , other pages work fine

Re: Is there an issue with the website

Leanne_T — Thu, 15 Feb 2024 18:00:12 GMT

Thanks @richyrich6

Can you try clearing cookies and cache and opening in a new web browser?

Does the EE app show your billing details?

Leanne 🙂

Re: Is there an issue with the website

richyrich6 — Thu, 15 Feb 2024 18:16:33 GMT

Have done this.. It works on Google , not on edge

Re: Is there an issue with the website

Leanne_T — Thu, 15 Feb 2024 18:20:12 GMT

Thanks @richyrich6

Have you cleared cookies and cache and restoring the web browser to the original settings for Edge?

Leanne.

Re: Is there an issue with the website

richyrich6 — Thu, 15 Feb 2024 18:23:11 GMT

Haha, its working now... Many thanks..

I dont suppose you know if / how I can find my current bill. i want to check some calls made over the last week

Re: Is there an issue with the website

Leanne_T — Thu, 15 Feb 2024 18:28:39 GMT

Hi @richyrich6

This would show when your next bill date is within Bills and Payments.

Do you pay for itemised billing for outgoing calls to show?

Leanne.

Re: Is there an issue with the website

richyrich6 — Thu, 15 Feb 2024 18:32:06 GMT

i didnt know there was an option for itemised billing...

do i not have any way of seeing itemised bills ? Can i not see calls listed as they are made ?

Sorry sounding a bit thick but thought this info was accesible

Thankyou for helping

Re: Is there an issue with the website

Leanne_T — Thu, 15 Feb 2024 18:35:26 GMT

Hi @richyrich6

You would need itemised billing to show outgoing calls and texts, to add this and pay the monthly fee you would need to call us on 150 🙂

Leanne.

Re: Is there an issue with the website

richyrich6 — Thu, 15 Feb 2024 18:37:17 GMT

How much is this and where can i find out / read about these extras

Re: Is there an issue with the website

Leanne_T — Thu, 15 Feb 2024 19:01:25 GMT

Hi @richyrich6

Itemised billing is £2.50 per month.

Charges can be found in our EE Standard and Non-Standard charges price guide - 13 December 2023.

Leanne.

Re: Is there an issue with the website

richyrich6 — Thu, 15 Feb 2024 19:06:39 GMT

OK Thanks for your help