topic Re: Re: Forgotten EE app pin in EE app and website

Re: Forgotten EE app pin

MANMOHAN1994 — Thu, 15 Feb 2024 17:03:43 GMT

Hi I am forgate my PIN number

Re: Re: Forgotten EE app pin

Chris_B — Thu, 15 Feb 2024 18:03:48 GMT

@MANMOHAN1994 Delete the app and then reinstall it. You’ll then set this up from scratch

Re: Re: Forgotten EE app pin

bristolian — Thu, 15 Feb 2024 18:14:33 GMT

On an Android phone at least, you can also achieve the same end by deleting the app data which will effectively create a virgin install. Apple may have a similar option.

Re: Re: Forgotten EE app pin

Chris_B — Thu, 15 Feb 2024 18:18:42 GMT

@bristolian not on iOS, to purge the information it needs to be deleted.

Re: Re: Forgotten EE app pin

MANMOHAN1994 — Thu, 15 Feb 2024 18:36:44 GMT

Hi I did uninstall and reinstall then same thing ask pin no more option scratch

Re: Re: Forgotten EE app pin

Mr_bnioka1 — Wed, 24 Jul 2024 14:52:45 GMT

I want to reset my App pin

Re: Re: Forgotten EE app pin

Katie_B — Wed, 24 Jul 2024 14:59:34 GMT

Hi @Mr_bnioka1.

Thanks for coming here.

Have you been able to try the advice from @Leanne_T?

Speak soon,

Katie

Re: Re: Forgotten EE app pin

Mrspoon1 — Mon, 02 Sep 2024 10:27:49 GMT

Hello, my name is Ian. Where do I find my pin number please?

Re: Re: Forgotten EE app pin

Chris_B — Mon, 02 Sep 2024 12:37:12 GMT

@Mrspoon1 you set this up when you first open the app. If you don’t know it just delete the app and start again. You will have to enter your email address and password again for your account but you can setup a new PIN for the app also