topic Re: My app hasn't worked for about 3 months, I've told EE about it so many times it, in EE app and website

My app hasn't worked for about 3 months, I've told EE about it so many times it,

Joesargent — Sat, 10 Feb 2024 03:01:52 GMT

Re: My app hasn't worked for about 3 months, I've told EE about it so many times it,

Christopher_G — Sat, 10 Feb 2024 08:29:13 GMT

Welcome to the community.

Have you tried deleting and redownloading it? Are you able to access your account through the EE Online desktop site?
Chris

Re: My app hasn't worked for about 3 months, I've told EE about it so many times it,

Northerner — Sat, 10 Feb 2024 09:38:46 GMT

Hi @Joesargent

If you call EE and ask them to delete your online account. Then you can register again and hopefully it should work.

Thanks

Re: My app hasn't worked for about 3 months, I've told EE about it so many times it,

Joesargent — Sat, 10 Feb 2024 19:53:00 GMT

I did all that and still not working

Re: My app hasn't worked for about 3 months, I've told EE about it so many times it,

Joesargent — Sat, 10 Feb 2024 19:53:38 GMT

Did that still not working

Re: My app hasn't worked for about 3 months, I've told EE about it so many times it,

Christopher_G — Sun, 11 Feb 2024 07:59:31 GMT

Hi @Joesargent

Are you able to log into the EE Online desktop site?

Chris

Re: My app hasn't worked for about 3 months, I've told EE about it so many times it,

Collyminer — Sun, 11 Feb 2024 19:37:15 GMT

My app also hasn’t worked since I upgraded to a new phone 3 months ago. Went back to EE shop and they couldn’t get it working either.
Was told it is being worked on and will be working soon. Still waiting.

Re: My app hasn't worked for about 3 months, I've told EE about it so many times it,

Joesargent — Sun, 11 Feb 2024 20:47:35 GMT

No, I've tried everything, nothing works

Re: My app hasn't worked for about 3 months, I've told EE about it so many times it,

Christopher_G — Mon, 12 Feb 2024 07:59:19 GMT

If you're not able to log into the EE Online desktop site, it's likely to be an issue with your account, @Joesargent

They best thing you can do is speak to our technical support team so they can find out what's happening.

Chris