topic Re: Application error: a client-side exception has occurred in EE app and website

Application error: a client-side exception has occurred

thisisbrit — Wed, 07 Feb 2024 20:13:30 GMT

No matter which browser I use, on the phone, laptop, or app, I cannot do anything in Manage My Account. It always goes to a blank screen that says "Application error: a client-side exception has occurred". My husband's account works fine, but mine does not and I can't login to fix an issue with my child's phone line. Is there something wrong with my account? How can this be fixed so I can pay my child's bill???

Re: Application error: a client-side exception has occurred

flicB1 — Wed, 07 Feb 2024 20:51:25 GMT

Same issue here. Have you managed to resolve it?

Re: Application error: a client-side exception has occurred

Nikkalamorris21 — Wed, 07 Feb 2024 21:04:05 GMT

I am having the same problem

Re: Application error: a client-side exception has occurred

darylwightman — Thu, 08 Feb 2024 00:26:59 GMT

I am having the same problem

Re: Application error: a client-side exception has occurred

Christopher_G — Thu, 08 Feb 2024 07:54:22 GMT

Hi @thisisbrit, @flicB1 and @Nikkalamorris21

Welcome to the community.

Are you still getting this error message this morning?

Chris

Re: Application error: a client-side exception has occurred

thisisbrit — Thu, 08 Feb 2024 07:59:50 GMT

Yes, still having the same issue. As soon as I login, it goes to that error message.

Re: Application error: a client-side exception has occurred

honeybrowne — Thu, 08 Feb 2024 08:44:17 GMT

yes now in problem :

Application error: a client-side exception has occurred (see the browser console for more information).

Re: Application error: a client-side exception has occurred

Nikkalamorris21 — Thu, 08 Feb 2024 09:53:19 GMT

Yes tried my phone and my computer same message

Re: Application error: a client-side exception has occurred

Christopher_G — Thu, 08 Feb 2024 10:54:02 GMT

Thank you, @thisisbrit

I've been told this should be fixed now, could you give it another try please?

Chris

Re: Application error: a client-side exception has occurred

thisisbrit — Fri, 09 Feb 2024 06:57:42 GMT

It is, but now there’s a new error message saying the site can’t display account management at this time. It’s always something with this website! So frustrating.

Re: Application error: a client-side exception has occurred

Leanne_T — Fri, 09 Feb 2024 08:41:24 GMT

Hi @thisisbrit

Can you try deleting cookies and cache and opening a new web browser, o you get the same error message?

Leanne 🙂

Re: Application error: a client-side exception has occurred

VettieH — Mon, 13 May 2024 20:56:36 GMT

Im getting this too and its driving me nuts. is there a fix yet? Ive tried deleting cookies/cache as was suggested.

Re: Application error: a client-side exception has occurred

Leanne_T — Tue, 14 May 2024 06:35:15 GMT

Hi @VettieH

Thanks for coming here.

Do you get this message as soon as you log into your EE account?

How long has this been happening?

Leanne 🙂

Re: Application error: a client-side exception has occurred

kimact7 — Tue, 14 May 2024 10:09:05 GMT

i have same message when i try to see my mobile plan. it seems like conflict with 2 registered mobile numbers.

Re: Application error: a client-side exception has occurred

VettieH — Tue, 14 May 2024 10:12:17 GMT

I've only switched over about 2 weeks ago and it's been like this from the start. It's on both my mobile and laptop through both the app and the website. The app says it can't show my mobile bill right now but shows my broadband fine and neither app or website show my mobile plan, just that error message when I click on mobile.

Re: Application error: a client-side exception has occurred

Leanne_T — Tue, 14 May 2024 12:26:48 GMT

Hi @VettieH

I am sorry to hear this, please call us on 150 and the team will certainly get this looked into for you.

Leanne.

Re: Application error: a client-side exception has occurred

354- — Fri, 17 May 2024 21:06:46 GMT

Another instance of application error - client side error

Re: Application error: a client-side exception has occurred

Leanne_T — Sat, 18 May 2024 07:30:15 GMT

Morning @354-

Have you tried clearing cookies and cache and opening a new web browser, do you get the same error message?

Leanne 🙂

Re: Application error: a client-side exception has occurred

354- — Sat, 18 May 2024 11:11:38 GMT

@Leanne_T - Seems to be working now; I didn't clear any cookies or cache since posting.

(If I decided not to use the MyEE web portal at all, I would never known, that this error (w/c)ould happen.)

Re: Application error: a client-side exception has occurred

Leanne_T — Sat, 18 May 2024 11:18:05 GMT

Thanks for coming back and letting me know @354-

Leanne 🙂