topic Dreadful EE website in EE app and website

Dreadful EE website

angelsplayfield — Wed, 07 Feb 2024 12:26:43 GMT

Why did you make your website so horrible? It's slow and unresponsive. I'm on 130 wifi here.

Links do not work. Pages do not load up. Bad experience.

Re: Dreadful EE website

Christopher_G — Wed, 07 Feb 2024 14:28:51 GMT

Hi @angelsplayfield

Welcome to the community.

Is there a particular part of the website you're having problems with? Is it the same on a different device or browser?

Chris

Re: Dreadful EE website

angelsplayfield — Wed, 07 Feb 2024 14:37:51 GMT

It's the whole website. The fluid design is the problem. Some scripts or whatever you are using cause the site to lag massively.

The previous version was much better. I find the current website worse by a few miles.

I'm on MBP with apple silicon. It should fly. Other websites do.

Re: Dreadful EE website

angelsplayfield — Wed, 07 Feb 2024 14:41:55 GMT

https://ee.co.uk/plans-subscriptions/mobile

This webpage doesn't load in full. Only header and footer. No content.

Re: Dreadful EE website

Christopher_G — Wed, 07 Feb 2024 15:33:50 GMT

Thanks for the feedback, I'll pass it on to the website team to look at, @angelsplayfield

Chris

Re: Dreadful EE website

angelsplayfield — Fri, 09 Feb 2024 12:49:23 GMT

Bad Message 431

reason: Request Header Fields Too Large

That's what I'm getting now.

Re: Dreadful EE website

Katie_B — Fri, 09 Feb 2024 13:17:11 GMT

Hi @angelsplayfield.

Are you getting that error when clicking the link provided above?

Katie

Re: Dreadful EE website

Dalgo — Fri, 15 Mar 2024 22:47:11 GMT

I'm getting the same when I just try to access my "Add ons" from the main page:

Bad Message 431

reason: Request Header Fields Too Large

I'm not sure I can paste the link it's trying to access, for security reasons, as it seems to have the session token as part of the URL. I've broken down the URL as follows (I'm a little out of date on my webdev skills).

https://ee.co.uk/app/auth?code=<8 character string>&state=<36 character string>&session_state=<172 character string>

Re: Dreadful EE website

Katie_B — Sat, 16 Mar 2024 07:05:08 GMT

Good morning @Dalgo.

Are you able to try another browser?

I have clicked the link and can access the page OK.

Speak soon,

Katie