topic Re: My number was removed from my account, it does not work anymore. in EE app and website

My number was removed from my account, it does not work anymore.

vladlugan — Fri, 02 Feb 2024 17:07:23 GMT

This number xxxxxxxxxxxxx is still linked to my bank account and gov things. My number was just removed from my EE account, only email is the same. What can i do?

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Re: My number was removed from my account, it does not work anymore.

Christopher_G — Fri, 02 Feb 2024 18:39:57 GMT

Hi @vladlugan

Welcome to the community.

Could you give us a little more information about what has happened? Do you still have the SIM card? Is it active and working?

Chris

Re: My number was removed from my account, it does not work anymore.

XRaySpeX — Fri, 02 Feb 2024 20:04:56 GMT

@vladlugan : Why was it removed from your a/c? Did you cancel your contract or had a PAYG SIM been deactivated thro' lack of use?

Re: My number was removed from my account, it does not work anymore.

vladlugan — Fri, 02 Feb 2024 23:52:42 GMT

its in my hand, but no connection

Re: My number was removed from my account, it does not work anymore.

vladlugan — Fri, 02 Feb 2024 23:54:02 GMT

had pay as you go and been outside of UK for a long time, but i used to replenish it sometimes

Re: My number was removed from my account, it does not work anymore.

XRaySpeX — Sat, 03 Feb 2024 01:05:02 GMT

If you haven't used your PAYG SIM for a "long time" it has been completely deactivated & you've lost it for good.