topic Re: Old email in EE app and website

Old email

Lee3152 — Mon, 29 Jan 2024 09:27:24 GMT

I've had to create a new account, I cannot logon to my real account as I have no access to my old email address and do not have the password. How can I get access? I have my phone here but cannot register it to a new account as it is already registered to the account I cant log in to..

Re: Old email

Northerner — Mon, 29 Jan 2024 09:57:33 GMT

Hi @Lee3152

What account your EE account or email?

Thanks

Re: Old email

Lee3152 — Mon, 29 Jan 2024 10:24:30 GMT

Hi Northerner

My EE Account.

Re: Old email

James_B — Mon, 29 Jan 2024 11:55:04 GMT

Hi @Lee3152,

Our Customer Care Team will be happy to reset your account if you get in touch on 150.

James