topic Re: Registering device on EE app in EE app and website

Registering device on EE app

J0nes1 — Sat, 27 Jan 2024 12:37:29 GMT

Hi, I'm trying to register my mobile on the EE app. I get to the verify email stage, and it says a link will be sent to my email to use within 30 minutes, but there is nothing in my inbox or junk. My email address is definitely correct. I'm stuck and have tried multiple times. Any suggestions?

Re: Registering device on EE app

Leanne_T — Sat, 27 Jan 2024 13:22:56 GMT

Hi @J0nes1

Thanks for coming here.

Have you registered for an EE account with the same email address previously?

Is the new account pay as you go or pay monthly?

Leanne 🙂

Re: Registering device on EE app

J0nes1 — Sun, 28 Jan 2024 08:56:56 GMT

Hi there

I've moved over from plusnet go EE and have a monthly contract.

Sent from Outlook for Android<>

Re: Registering device on EE app

Leanne_T — Sun, 28 Jan 2024 08:58:42 GMT

Thanks @J0nes1

If you are not receiving the email to verify the account, please call us on 150 and our mobile guides will get the account set up for you 🙂

Leanne.