topic Re: In the middle of placing an order, MyEE shut for maintenance in EE app and website

In the middle of placing an order, MyEE shut for maintenance

RPB123 — Fri, 26 Jan 2024 23:21:01 GMT

Super-infuriating! I was placing an order for three products - I had one new sim in my basket and was just about to upgrade two existing plans. Now the site and the app are down and the sale ends today - only 40 mins until midnight - the end of the sale day. What now?!

Re: In the middle of placing an order, MyEE shut for maintenance

Leanne_T — Sat, 27 Jan 2024 09:07:55 GMT

Hi @RPB123

Thanks for coming here.

If the orders have not been processed, please call us on 150 and the team will look into this for you and see what is can be done to help 🙂

Leanne.

Re: In the middle of placing an order, MyEE shut for maintenance

RPB123 — Sun, 28 Jan 2024 11:05:44 GMT

Thank you, Leanne,

I really appreciate you taking the time to respond to my message.

When the site was back up the next morning, the items were still in my basket and I was able to process the order. Perhaps the sale had been extended a few hours due to the site being made unavailable?

Thank you again,

Rosanna

Re: In the middle of placing an order, MyEE shut for maintenance

Leanne_T — Sun, 28 Jan 2024 11:27:09 GMT

Great news, glad to hear this has all gone through for you @RPB123

Thanks for letting me know.

Leanne.