topic I cannot link my phone to my account in EE app and website

I cannot link my phone to my account

PatriciaR — Fri, 26 Jan 2024 18:04:12 GMT

I cannot link my phone to my account; which seems to be an ongoing problem - is this likely to get fixed/

Re: I cannot link my phone to my account

Leanne_T — Sat, 27 Jan 2024 08:05:32 GMT

Hi @PatriciaR

Thanks for coming here.

What happens when you try and link your number in your EE account?

Is this a new contract with us?

Leanne.

Re: I cannot link my phone to my account

PatriciaR — Sat, 27 Jan 2024 13:20:13 GMT

Hello Leanne

I get right to link my phone and I enter the mobile number and get an error message that it has not been possible to link my phone and the choice of trying again or trying later when the error is fixed (or something like that).

I have had EE for a few years now but had never linked my phone - I want to now that I have a new phone and yes, I have just renewed my contract and upgraded my phone. Hope that makes sense.

Re: I cannot link my phone to my account

Leanne_T — Sat, 27 Jan 2024 13:21:32 GMT

Thanks @PatriciaR

Can you view your plan information and bills without linking the number?

Leanne.

Re: I cannot link my phone to my account

Karaway — Fri, 09 Aug 2024 10:45:19 GMT

I’m having the same problem with a new phone and account. Can’t see any of my plan or bills.

Re: I cannot link my phone to my account

Linzi_H — Fri, 09 Aug 2024 11:55:57 GMT

Hi @Karaway

I know how eager you'll be to get this sorted so you can start to manage your account online.

Can you see an option to add your mobile number when you are signed in?

Do you have the same trouble when you use the EE app and your main account online?

Linzi