topic Re: “Account closed” error when logging in to my EE in EE app and website

“Account closed” error when logging in to my EE

theicemario — Sat, 20 Jan 2024 16:53:07 GMT

Hi I’m unable to use my EE as I get an “Account Closed” message every time I log in via the app or website. I’ve got a rolling contract for mobile plan and broadband and need access to my account to make a payment.

Re: “Account closed” error when logging in to my EE

Katie_B — Sun, 21 Jan 2024 07:33:50 GMT

Good morning @theicemario.

Have you recently made any changes to your account?

Speak soon,

Katie

Re: “Account closed” error when logging in to my EE

theicemario — Sun, 21 Jan 2024 07:49:01 GMT

Hi @Katie_B . I did, I updated my email address but I was already having this issue before then

KR,

Mario

Re: “Account closed” error when logging in to my EE

Katie_B — Sun, 21 Jan 2024 08:29:02 GMT

Thanks for confirming @theicemario.

I'd recommend speaking with our customer care team on 150.

The team will be able to refresh your account.

Katie