topic Re: Error message when trying to upgrade in EE app and website

Error message when trying to upgrade

Lauraw92 — Sat, 20 Jan 2024 13:09:10 GMT

I’ve recently decided to upgrade my sim only contact as I’ve had my phone for nearly 6 years and it’s due an upgrade. The app and website allow me to log in but as soon as I go to products and “upgrade phone options” I get a error saying I’m unable to log in at this time or unable to upgrade and to try again. It’s been like this for days

Re: Error message when trying to upgrade

Katie_B — Sat, 20 Jan 2024 15:49:26 GMT

Hello @Lauraw92.

Welcome to the community.

Have you been able to try another browser/device?

Katie

Re: Error message when trying to upgrade

Lauraw92 — Sat, 20 Jan 2024 16:21:05 GMT

Hi Katie

I’ve tried multiple devices/browsers and I’m still getting the same error message

Sent from my iPhone

Re: Error message when trying to upgrade

Katie_B — Sun, 21 Jan 2024 07:33:21 GMT

Thanks for confirming @Lauraw92.

Are you still seeing this error? if yes, please give us a call on 150.

Katie