topic Re: My EE app account frozen in EE app and website

My EE app account frozen

Donald33 — Sat, 20 Jan 2024 11:30:31 GMT

I login my EE app account, but it shows the message as the picture.

I also tried to login EE website, but the system cannot show my profile and my account info.

I already linked up my broadband bill to my account and I can’t check and pay my bill right now. I has called EE several time about it in past 2 weeks. Each time they told me they would fix it and you can login again after 3 days. In fact, the problem still on and I don’t know how to do.

Re: My EE app account frozen

Chris_B — Sat, 20 Jan 2024 11:42:41 GMT

@Donald33 have you tried deleting your device, history and cookies, ?

Re: My EE app account frozen

Donald33 — Sat, 20 Jan 2024 11:47:43 GMT

Yes

Re: My EE app account frozen

Schockwave — Sat, 20 Jan 2024 13:00:52 GMT

@Donald33 , I would suggest ringing customer service so that they can reset your account and try downloading the app again and logging in again, see if that resolves it.