topic Re: This app terrible in EE app and website

This app terrible

Smithy_1170 — Wed, 14 Jun 2023 06:09:15 GMT

This new app is shocking , all I want is old app back so easy to use , now all I can do is chat to people

it’s says your app is being improved

I just want check usage , bills , add ons , up grades

instead of ask a question !! Who ever thought to change to this is a joke

my ee app pointless now

thank you

Jason

Re: This app terrible

Leanne_T — Wed, 14 Jun 2023 07:18:12 GMT

Hi @Smithy_1170

If you are unable to access your My EE app, can you try deleting the app then going to the play/app store searching My EE and redownload the app, does this work for you?

If not, what happens when you log in?

Can you access your My EE account online?

Leanne.

Re: This app terrible

Smithy_1170 — Wed, 14 Jun 2023 07:37:41 GMT

Thank you Leanne had to just delete and reinstall

thank you

Jason 😊😉

Re: This app terrible

Leanne_T — Wed, 14 Jun 2023 07:40:15 GMT

Thanks for trying this and glad to hear this is now sorted @Smithy_1170

Have a lovely day 🙂

Leanne.

Re: This app terrible

Rogadog — Mon, 19 Jun 2023 20:45:49 GMT

YES ! the latest mobile app is absolutely rubbish !!!! the old app was brilliant, but now it won't open, then takes ages to load or just stops. I've tried uninstalling & installing 4/5 times and nothing. Even called 150 & they didn't have a clue.

I need it to work because my daughter is type 1 diabetic & i needed to gift her data. I can do it on my laptop, so i guess i don't need the app !!! No good when we're away ! Fed up with ee at the moment & thinking about going back to O2, they we're great.

Re: This app terrible

Katie_B — Tue, 20 Jun 2023 06:32:55 GMT

Hello @Rogadog.

I am sorry to hear you are experiencing issues with the EE app.

Are you able to access your My EE online via your phone internet?

Did you report this to our technical care team?

Katie

Re: This app terrible

Welcome20 — Tue, 01 Aug 2023 20:48:33 GMT

Hi Leanne, this app is unusable, when is it getting fixed???

Re: This app terrible

James_B — Wed, 02 Aug 2023 06:58:54 GMT

Hi @Welcome20,

Welcome to the EE Community. 🙂

What problems are you experiencing with My EE?

James

Re: This app terrible

Conall1980 — Wed, 02 Aug 2023 22:29:17 GMT

It has to be the worst app and website for a big company... Its a total shambles. I've been trying to upgrade now for 4 weeks lol still can't do it. Riding out the last few weeks of my contact then moving to 3...if EE don't want the extra money from me, I'll happily give it to someone else

Re: This app terrible

Leanne_T — Thu, 03 Aug 2023 08:32:03 GMT

Hi @Conall1980

Thanks for coming here.

What happens when you log in and select upgrade?

Leanne.

Re: This app terrible

Conall1980 — Thu, 03 Aug 2023 09:19:53 GMT

Nothing, it just brings me right back to the start. Went onto 3's site and had a phone ordered in around 3 or 4 minutes

Re: This app terrible

Leanne_T — Thu, 03 Aug 2023 09:22:33 GMT

I am sorry to hear this is happening @Conall1980

Have you now left us for the other network?

Leanne.

Re: This app terrible

Conall1980 — Thu, 03 Aug 2023 09:25:43 GMT

Not yet just waiting on the cridet check then order confirmation

Re: This app terrible

Leanne_T — Thu, 03 Aug 2023 09:28:43 GMT

If you would like your My EE looked into, please call us on 150 and the team will be happy to help @Conall1980

Leanne.

Re: This app terrible

Welcome20 — Thu, 03 Aug 2023 09:51:43 GMT

Hi, it's nothing specific, just feeding back that it's so buggy it's
unusable. Crashes, freezes, etc.

Re: This app terrible

Rebeccalee — Fri, 18 Aug 2023 12:52:05 GMT

I’ve had exactly the same issue time and time over including with the previous app. Utter rubbish. I can’t even access my billing from the website. Will just have to see what they take out for the 4 lines linked to my account this month.

Re: This app terrible

Leanne_T — Fri, 18 Aug 2023 13:40:45 GMT

Hi @Rebeccalee

What happens when you try and log into the app?

Which version of the app are you using?

Leanne.

Re: This app terrible

evanbrindle — Fri, 20 Oct 2023 20:10:29 GMT

This app doesn't work at all

Shocking from the company that boasts about being the biggest and best.

Awful 😞

Re: This app terrible

Christopher_G — Sat, 21 Oct 2023 07:20:57 GMT

Hi @evanbrindle

Welcome to the community.

What happens when you try to use the app? Have you tried deleting and redownloading it?

Chris

Re: This app terrible

Mweigt — Fri, 27 Oct 2023 10:26:57 GMT

Done that, no good, app is crap, next step is to leave EE and get a better provider!