topic Re: Chat in EE app and website

Chat

Mattyrach2018 — Thu, 18 Jan 2024 11:04:24 GMT

Chat live is not working haven't seen chat live for weeks now and every time I log in says something went wrong the app is not working probably and I need chat available I have logged in I have seen no chat option

Re: Chat

Leanne_T — Thu, 18 Jan 2024 13:17:12 GMT

Hi @Mattyrach2018

Thanks for coming back to the community.

Can you access your EE account using a web browser?

Have you tried deleting and reinstalling the app?

If available for your account, chat would show in the Help section of the EE app.

Leanne.

Re: Chat

Mattyrach2018 — Thu, 18 Jan 2024 13:31:25 GMT

Done all that still not working

Re: Chat

Leanne_T — Thu, 18 Jan 2024 13:44:12 GMT

Can you access your EE account online, or do you get the same error message? @Mattyrach2018

Leanne.

Re: Chat

Mattyrach2018 — Thu, 18 Jan 2024 14:00:02 GMT

All same

Re: Chat

Leanne_T — Thu, 18 Jan 2024 14:29:37 GMT

Thanks @Mattyrach2018

To get this looked into and resolved, please call us on 150 the team will be happy to help 🙂

Leanne.