topic Re: HOW TO UPDATE CHANGE OF ADDRESS in EE app and website

Re: HOW TO UPDATE CHANGE OF ADDRESS

EvaVa — Wed, 17 Jan 2024 08:57:06 GMT

Where is the account settings button?

Re: Re: HOW TO UPDATE CHANGE OF ADDRESS

James_B — Wed, 17 Jan 2024 09:06:42 GMT

Welcome to the EE Community. 🙂

You can update your address in the EE app. Just select your plan and scroll down to settings. You'll see a change billing address option at the bottom of the list.

Hope this helps.

James

Re: Re: HOW TO UPDATE CHANGE OF ADDRESS

EvaVa — Wed, 17 Jan 2024 09:18:55 GMT

Ok,I tried it. It send me a code which when I tried entering i got signed
out. Out of the blue. I only clicked on the box to enter the pin.
Now I went to add the pin but asks me to request a new pin.
When I do that and it says" We already sent a PIN to this number in the
last 10 minutes. To receive a new PIN, please try again later."

What do I do now? I cannot update my address now because the system looks
like it is not efficient.

Thank you

Re: Re: HOW TO UPDATE CHANGE OF ADDRESS

James_B — Wed, 17 Jan 2024 09:30:01 GMT

Hi @EvaVa,

I'm sorry to hear there was a problem completing the verification process.

Please get in touch with Customer Care on 150 or start a chat via the help section of the EE app, and a member of the team will be happy to update you address for you.

James