topic Re: My EE app in EE app and website

My EE app

Blackshadow — Mon, 15 Jan 2024 01:28:29 GMT

My EE App has not been working or showing my bills since July 2022 and a year this problem has not be fixed as yet so why i am still unable to view my bills or link my account

Re: My EE app

Blackshadow — Mon, 15 Jan 2024 01:24:28 GMT

my EE app has been down for ayear (July 2022) and hasnt been fixed

Re: My EE app

Northerner — Mon, 15 Jan 2024 07:36:27 GMT

Hi @Blackshadow

Call EE CS on 150 and ask them to delete your online account/profile. You can then register again and hopefully this will now work.

You can also view your bills on your online EE account.

Thanks

Re: My EE app

Katie_B — Mon, 15 Jan 2024 07:52:16 GMT

Good morning @Blackshadow.

I can see you have been provided some great advice from @Northerner.

Please keep us updated here on the community.

Katie

Re: My EE app

Blackshadow — Mon, 15 Jan 2024 09:14:18 GMT

I have tried that but no join I have told by them this is an ongoing issue

Re: My EE app

Blackshadow — Mon, 15 Jan 2024 09:15:10 GMT

I have tried that but be told by the customers services it is a ongoing problem

Re: My EE app

Katie_B — Mon, 15 Jan 2024 09:16:30 GMT

Thanks for keeping us updated @Blackshadow.

Was any more information provided by our customer care team?

Could you also confirm if a ticket has been raised for this?

Speak soon,

Katie

Re: My EE app

Blackshadow — Mon, 15 Jan 2024 09:16:40 GMT

I have contacted them and they told me that EE App is having some kind of technical fault which is affecting some customers

Re: My EE app

Blackshadow — Mon, 15 Jan 2024 09:18:23 GMT

No they told there was no time frame to fix this and I can’t view my bills for over a year

Re: My EE app

Blackshadow — Mon, 15 Jan 2024 09:19:08 GMT

Yes ticket was raised but every time I raised a ticket they closed it

Re: My EE app

Katie_B — Mon, 15 Jan 2024 09:22:44 GMT

Please keep us posted on the ticket that has be raised @Blackshadow.

Hopefully, this is resolved soon.

As an alternative method has paper billing been provided as an option?

Katie

Re: My EE app

Blackshadow — Mon, 15 Jan 2024 09:57:39 GMT

I am not even getting my paper bills either

Re: My EE app

Katie_B — Mon, 15 Jan 2024 09:59:15 GMT

Are you aware if this has been set up on your account @Blackshadow?

Katie

Re: My EE app

Chris_B — Mon, 15 Jan 2024 13:24:20 GMT

@Blackshadow Can you login to your online account ? Have you tried clearing the device cache and uninstalling and reinstalling the app ?

Re: My EE app

Blackshadow — Mon, 15 Jan 2024 14:19:32 GMT

Yes still not showing my bills on app or online customers services they are aware of issue but not fixed

Re: My EE app

Leanne_T — Mon, 15 Jan 2024 15:15:46 GMT

Hi @Blackshadow

Thanks for coming back to us.

Once there is an update on the ticket our mobile guides will be in touch.

Leanne 🙂

Re: My EE app

Scottstoker — Tue, 26 Nov 2024 19:24:32 GMT

I am also having this similar issue . I have been told it is a known problem . Tried several re-registration on the phone . Spent over 3 hours on the phone to 150 . I have had this line for 4 months and not been able to use the EE app. It says no devices or services recognised for this number. I am paying a premium for a business line but to speak to an advisor I have to go through the same process as a regular customer only to be transferred to small business team and go on hold for a second time . I am disappointed in the service I have received & regret moving to EE . If it is a known problem why has no progress been made in the last 4 months ?

Re: My EE app

Lesley_W — Wed, 27 Nov 2024 10:06:04 GMT

Hi @Scottstoker

Welcome to our community.

I understand your frustration at being unable to get this resolved so far. The next steps would be to raise a complaint with our business team, you can see all the ways to do this here Make a Complaint | EE Business.

Lesley