topic Re: Issues connecting broadband to EE account in EE app and website

Issues connecting broadband to EE account

Amyvv — Wed, 10 Jan 2024 16:36:47 GMT

I have tried to connect my broadband to my EE account (mobile came first) and when I go to connect I get an error page. I have tried on my PC and on my phone through the EE app.

Re: Issues connecting broadband to EE account

Katie_B — Wed, 10 Jan 2024 17:11:42 GMT

Hello @Amyvv.

Welcome to the community.

Is your home broadband with EE active?

Katie

Re: Issues connecting broadband to EE account

Amyvv — Wed, 10 Jan 2024 17:12:56 GMT

Yes, active and connected

Re: Issues connecting broadband to EE account

Katie_B — Wed, 10 Jan 2024 17:16:20 GMT

Thanks for getting back to me @Amyvv.

What error are you seeing?

Katie

Re: Issues connecting broadband to EE account

Amyvv — Wed, 10 Jan 2024 17:19:56 GMT

It says code 500?

Re: Issues connecting broadband to EE account

Katie_B — Wed, 10 Jan 2024 17:23:33 GMT

Hi @Amyvv.

If you continue to see this error code I'd recommend speaking with our technical care team.

The team can also help add your broadband to your EE account.

Katie

Re: Issues connecting broadband to EE account

DWW98 — Wed, 10 Jan 2024 17:23:50 GMT

I am with BT but just changed to EE and today changed from bt to ee with mobile.

Just deleted 100 messages from community which I dont want.

How do I stop them from coming

Re: Issues connecting broadband to EE account

Katie_B — Wed, 10 Jan 2024 17:24:43 GMT

Hello @DWW98.

Are your emails coming from the BT Community?

Katie

Re: Issues connecting broadband to EE account

DWW98 — Wed, 10 Jan 2024 17:26:55 GMT

Yes i think so

I have tried to unsubscribe

Re: Issues connecting broadband to EE account

Katie_B — Wed, 10 Jan 2024 19:02:38 GMT

Hi @DWW98.

You can find how to delete your BT Community account by visiting this page HERE.

Katie 🙂

Re: Issues connecting broadband to EE account

Synthesis-2 — Wed, 03 Apr 2024 19:15:59 GMT

I've been having the same problem as AMYVV. I've contacted theTechnical Care Team multiple times, with no success. This means that I can't check my broadband bills or control my childrens' connections to my broadband via the app. Is this a global problem? Is anyone trying to resolve it?

Re: Issues connecting broadband to EE account

Phil1955 — Mon, 06 May 2024 13:26:34 GMT

Yes