topic Bill payer or user meaning i cant use live chat in EE app and website

Bill payer or user meaning i cant use live chat

Vada123 — Mon, 08 Jan 2024 10:48:44 GMT

Hello,

I do not have the link to use live chat on my EE app.

Could this be because I am both bill payer and user on my account. Desperate to use live chat as I have no working speaker on my phone

Thanks

Katie_B — Mon, 08 Jan 2024 13:31:40 GMT

If you are a registered user on your account this could be why Live Chat is not showing for you.

When you select 'Help' what options are you provided?

Katie