https://community.ee.co.uk/t5/EE-app-and-website/Account-closed/m-p/1345144#M50879 <P>You need to call CS to delete your old MyEE a/c &amp; then you can set up your new MyEE a/c afresh, using the same mobile no. &amp; email addy if desired</P> Mon, 08 Jan 2024 06:47:01 GMT XRaySpeX 2024-01-08T06:47:01Z https://community.ee.co.uk/t5/EE-app-and-website/Account-closed/m-p/1345139#M50878 <P> I was with we over a year ago and left and decided to come back to we with the same account and email and when I have got my phone and downloaded My EE my app is saying account closed and I have rang up and spoke to the the team and they said it should be up in the next day, but nothing has changed it’s still saying account closed I have tried everythingㅤ any ideas the previous contract I stopped as I didn’t like the phone I had and 2 years later I made a new contract and it’s saying that &nbsp;below everytime I open the app&nbsp;</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="IMG_2653.jpeg" style="width: 1179px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/29521i73429751566156C2/image-size/medium?v=v2&amp;px=400" role="button" title="IMG_2653.jpeg" alt="IMG_2653.jpeg" /></span></P> Mon, 08 Jan 2024 05:01:06 GMT https://community.ee.co.uk/t5/EE-app-and-website/Account-closed/m-p/1345139#M50878 joshua891 2024-01-08T05:01:06Z https://community.ee.co.uk/t5/EE-app-and-website/Account-closed/m-p/1345144#M50879 <P>You need to call CS to delete your old MyEE a/c &amp; then you can set up your new MyEE a/c afresh, using the same mobile no. &amp; email addy if desired</P> Mon, 08 Jan 2024 06:47:01 GMT https://community.ee.co.uk/t5/EE-app-and-website/Account-closed/m-p/1345144#M50879 XRaySpeX 2024-01-08T06:47:01Z