topic Re: App not working correctly, not showing data usage, bills etc. in EE app and website

App not working correctly, not showing data usage, bills etc.

Kevron — Thu, 04 Jan 2024 14:08:24 GMT

Leanne_T — Thu, 04 Jan 2024 15:43:56 GMT

Thanks for coming to the community 🙂

Can you view your account details if you log into your EE account online using a web browser?

Do you get an error message in the app?

Leanne 🙂

Kevron — Fri, 05 Jan 2024 11:22:05 GMT

Yes I can log in using browser, app is saying I need to link product which is already done. Thanks

Leanne_T — Fri, 05 Jan 2024 11:25:30 GMT

Have you tried deleting the app and reinstalling to see if setting up again works for you?

Leanne.

Kevron — Fri, 05 Jan 2024 11:34:05 GMT

Yes tried that, and clearing the cache. Thank you

Leanne_T — Fri, 05 Jan 2024 12:12:58 GMT

What happens if you try and link the number again?

Leanne.

Kevron — Fri, 05 Jan 2024 12:31:05 GMT

Just says number already linked.

Leanne_T — Fri, 05 Jan 2024 12:55:13 GMT

In this case, please report this to our mobile guides by calling 150. They will get this looked into in more detail for you.

Leanne 🙂

Kevron — Fri, 05 Jan 2024 13:10:05 GMT

Thank you for replying. Regards Kev

Leanne_T — Fri, 05 Jan 2024 13:11:12 GMT

No problem at all @Kevron

Leanne 🙂