topic Can't log in to account on website in EE app and website

Can't log in to account on website

defaultuser69 — Thu, 04 Jan 2024 07:49:54 GMT

Haven't been able to log in to account successfully on website all this week to download invoices. Throws up different messages, sometimes 'not able to log you in', other times the log in looks successful but it fails to load the account info and displays 'We're working on it, please wait a minute and refresh the page' (2005). Refreshing the page does not load the account however.

Re: Can't log in to account on website

Leanne_T — Thu, 04 Jan 2024 10:05:58 GMT

Morning @defaultuser69

Thanks for coming to the community.

Please report this to our mobile guides by calling 150, they will get this looked into and if needed raise a support ticket for this error message showing in your EE account.

Thanks 🙂

Leanne.