topic Re: Unable to log in - error 2005 in EE app and website

Unable to log in - error 2005

michaelberts — Tue, 02 Jan 2024 10:06:47 GMT

I keep getting this error when logging in, trying to retrieve an invoice, it's been going on for days now. Any ideas?

Re: Unable to log in - error 2005

Visokio — Tue, 02 Jan 2024 12:22:40 GMT

I get the same and no way to contact ee

Re: Unable to log in - error 2005

Christopher_G — Tue, 02 Jan 2024 12:23:01 GMT

Hi @michaelberts

Welcome to the community..

Could you try logging in on a different device or browser please?

Chris

Re: Unable to log in - error 2005

michaelberts — Tue, 02 Jan 2024 13:14:14 GMT

@Chris I have tried logging in on Chrome, Safari and Edge, I get the same error on all three....

Re: Unable to log in - error 2005

James_B — Tue, 02 Jan 2024 15:56:35 GMT

Can you log in via the EE app, @michaelberts?

James

Re: Unable to log in - error 2005

michaelberts — Tue, 02 Jan 2024 16:25:14 GMT

@James_B no, i've just tried to log in with the app and get the message "Sorry, there seems to be a problem.... Sorry we're having a little difficulty right now.

Re: Unable to log in - error 2005

Christopher_G — Tue, 02 Jan 2024 18:32:25 GMT

OK, thanks @michaelberts

I recommend speaking to our technical support team so they can check your account from our side.

Chris

Re: Unable to log in - error 2005

1233456 — Tue, 02 Jan 2024 18:57:24 GMT

Shambles, also getting this message. It's an issue on your website not against each account

Re: Unable to log in - error 2005

Ian208 — Wed, 03 Jan 2024 18:03:26 GMT

I am also having the problem. Need to download my bills ASAP to close of the year, Do you know when this will be fix please ?

Re: Unable to log in - error 2005

Katie_B — Thu, 04 Jan 2024 07:53:30 GMT

Hi @Ian208.

Welcome to the community.

Are you seeing this error when you try logging in to your EE account online and the EE app?

Katie

Re: Unable to log in - error 2005

Ian208 — Thu, 04 Jan 2024 08:45:05 GMT

Hi Katie

This is on your website. I have tried various web browsers but getting the error as above.

Regards

Ian

Re: Unable to log in - error 2005

Katie_B — Thu, 04 Jan 2024 09:00:24 GMT

Thanks for confirming @Ian208.

Do you have access to the EE app? if yes, could you please try logging in.

Katie

Re: Unable to log in - error 2005

Ian208 — Thu, 04 Jan 2024 09:37:08 GMT

Hi Katie

I have tried but getting the below error.

Regards

Ian

Re: Unable to log in - error 2005

Katie_B — Thu, 04 Jan 2024 09:40:11 GMT

Thanks for trying @Ian208.

Please give us a call on 150 so our technical care team can look into this further.

Katie

Re: Unable to log in - error 2005

1233456 — Thu, 04 Jan 2024 15:42:04 GMT

Why do we have to call, can you not get your IT to fix the website?

Re: Unable to log in - error 2005

Katie_B — Thu, 04 Jan 2024 15:45:22 GMT

Hi @1233456.

We have no account access here on the community.

The technical care team can raise a ticket to get this investigated.

Katie

Re: Unable to log in - error 2005

DJFontanna — Thu, 18 Jan 2024 14:00:46 GMT

I've had this issue for months now, very annoying! If you need to download a bill, register on https://mobilemanager.ee.co.uk/ and it serves up a limted interface to your account, but I have been able to download bill that way.

Re: Unable to log in - error 2005

click71 — Tue, 23 Jan 2024 09:23:42 GMT

I am also getting the same issue with the website and the APP. EE? Any resolution? This is ridiculous to keep batting it bac to each individual. Something must be wrong your end?

Re: Unable to log in - error 2005

Leanne_T — Tue, 23 Jan 2024 10:00:51 GMT

Hi @click71

If you are experiencing this error, you would need to report this to our mobile guides by calling 150. They can run detailed troubleshooting and open a support ticket to get this looked into in more detail if needed.

Leanne.

Re: Unable to log in - error 2005

click71 — Tue, 23 Jan 2024 11:01:30 GMT

Um. Why is it my problem? It obviously does not work. Now you want me to speak to a call centre!