topic Re: Recovering phone call history in EE app and website

Recovering phone call history

Ebonypitt — Fri, 15 Dec 2023 13:06:50 GMT

Hi!

I am in desperate need of recovering a phone call from my phone (the date, time and number that called) but I deleted it from my iPhone call history.

Is there a way to recover this, please? I saw someone said to go through your carrier but I can’t find it.

Thank you!

Re: Recovering phone call history

Chris_B — Fri, 15 Dec 2023 13:13:54 GMT

@Ebonypitt only if you had itemised billing in place at the time of this call.

Re: Recovering phone call history

XRaySpeX — Fri, 15 Dec 2023 15:12:47 GMT

Even if you had Itemised Billing at the time it would give you no record of incoming calls.

Re: Recovering phone call history

Gerard222 — Sun, 31 Dec 2023 16:39:05 GMT

My previous provider, Vodafone, showed what numbers I called, date, time and duration and total number of calls and total minutes used; also SMS dates and times; also mobile data amounts of data, dates, times, duration, and total data used. This was on the Vodafone desktop website and freely downloadable. I understand EE would charge £2.50 a month to show me my data. I am not happy with this.

Re: Recovering phone call history

XRaySpeX — Sun, 31 Dec 2023 16:47:22 GMT

@Gerard222 wrote:

I understand EE would charge £2.50 a month to show me my data.

Yes, that the charge for Itemised Billing but it isn't retrospective & it wouldn't include data or incoming calls & texts.

Re: Recovering phone call history

Gerard222 — Sun, 31 Dec 2023 17:35:24 GMT

@XRaySpeX wrote:
@Gerard222 wrote:
I understand EE would charge £2.50 a month to show me my data.
Yes, that the charge for Itemised Billing but it isn't retrospective & it wouldn't include data or incoming calls & texts.

Hmm, not good, Vodafone shows data and texts, though not incoming calls or texts. Are EE allowed to charge me for my data info under GDPR?

Re: Recovering phone call history

Chris_B — Sun, 31 Dec 2023 18:22:22 GMT

@Gerard222 To get your SAR information you can not be charged for this. But you could be charged for the admin work to gather this information. EE also have upto 30 days to provide this information for you. Please see THIS Your SAR doesn’t include incoming calls/texts.

EE shows you your data usage not what you’ve use that data on. Not sure why anyone needs to know what data is used on it’s just used data. Plus the fact your device shows this information

Re: Recovering phone call history

XRaySpeX — Sun, 31 Dec 2023 18:23:09 GMT

A SAR should be free but could take 1 month or 3. It will show no more than Itemised Billing would have had you got it.

Re: Recovering phone call history

Gerard222 — Sun, 31 Dec 2023 21:22:22 GMT

Thank you both. I have put in an SAR.

Re: Recovering phone call history

XRaySpeX — Sun, 31 Dec 2023 21:55:20 GMT

Thanks! You're welcome 🙂 ! Glad I could be of assistance & trust it is now sorted.

Re: Recovering phone call history

Gerard222 — Mon, 01 Jan 2024 08:20:03 GMT

They say it may take one or two months to provide the data. I will see....

Re: Recovering phone call history

Gerard222 — Mon, 01 Jan 2024 19:31:49 GMT

https://www.synctech.com.au/ backs up your phone calls and SMS to Google Drive and can email you or you can view on browser (not cached or stored by synctech, just visible to you). It records incoming, outgoing, number, name of person, date, time and duration. It is free, with a paid pro version.