topic App problems in EE app and website

App problems

Andrew4254 — Sat, 30 Dec 2023 17:11:57 GMT

How many problems are there with this app. I am a new user and everytime I try to log on it tells me to set up a PIN number even though I've set one up on my previous visit. I'm now trying to see my bill because I've been overcharged and want to know why. I tried sending a message to EE but got no reply. The only time I've seen any commemt from them is from my original review of the app and that was the usual trite reply they send to everyone about making sure I have the latest version.

Re: App problems

Chris_B — Sat, 30 Dec 2023 18:36:00 GMT

@Andrew4254 If you keep logging out the app you’ll have to set up a new pin each time. Just close the app then you’ll enter your pin to enter the app.

To see your bill you just click view your bill and then click see your see your plan & devices then click see details and then scroll to the bottom and download the bill. You will see all of your bill breakdown including and out of allowance charges if you have any.

Re: App problems

Andrew4254 — Sat, 30 Dec 2023 19:11:22 GMT

Thanks for that. In a few words you've given me more that EE did when I first asked them about PIN numbers.

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