topic Re: How to remove a Mobile Account? in EE app and website

How to remove a Mobile Account?

MateuszSidorowz — Sun, 24 Dec 2023 09:20:48 GMT

On the EE app when I’m on the Bill section there’s an extra mobile account which just shows this error. I dunno how to remove it because every time I open the bills menu I have to switch to the one below that one is the actual Mobile Account that shows my bill.

Re: How to remove a Mobile Account?

Katie_B — Sun, 24 Dec 2023 10:49:26 GMT

Good morning @MateuszSidorowz.

Welcome to the community.

Have you recently cancelled a line on your account?

Katie

Re: How to remove a Mobile Account?

MateuszSidorowz — Mon, 25 Dec 2023 04:00:19 GMT

All I had was I called about changing the main number to my phone contract one as originally I used a Pay as You Go SIM

Re: How to remove a Mobile Account?

Leanne_T — Tue, 26 Dec 2023 10:31:06 GMT

Thanks @MateuszSidorowz

Please give us a call on 150 and the team will get this looked into for you.

Leanne 🙂