topic Website shop not working in EE app and website

Website shop not working

t6h — Sun, 24 Dec 2023 10:12:15 GMT

I get this error every time I try and look around the ee web shop. It's been like this for months - don't they want my money? Any idea what this issue is? Nobody on the phone seems to know/care.

Re: Website shop not working

Katie_B — Sun, 24 Dec 2023 10:53:41 GMT

Hello @t6h.

Welcome to the community.

Have you been able to try another browser?

Katie

Re: Website shop not working

Tamsin7 — Sun, 24 Dec 2023 10:57:57 GMT

Same error. Works fine when logged in as my wife on her account. For some reason when I view my personal details they are in a completely different format/layout/web page to on her account.

Re: Website shop not working

Katie_B — Sun, 24 Dec 2023 11:03:31 GMT

Hi @Tamsin7.

Welcome to the community.

Are you able to access the EE App OK?

Katie

Re: Website shop not working

t6h — Tue, 26 Dec 2023 07:15:03 GMT

Accidentally posted that reply while logged in as my wife! I can access the app itself but when I click shop I get the same message but with a red warning triangle as well.

Re: Website shop not working

Leanne_T — Tue, 26 Dec 2023 10:06:45 GMT

Thanks for coming back to us @t6h

If this happens on another web browser, please call us again on 150 and the team will get this looked into for you. They can raise a support ticket for the EE account if needed 🙂

Leanne.