1. Empty Basket Problem 2. Confirmation Contract not being Cancelled

BGood2 — Thu, 21 Dec 2023 15:52:01 GMT

1. I cannot empy an item showing in my Basket that I Never sent to the basket in the first place - No option to edit the basket only the items shown and this just takes you to 'Check your details' page.

Very time consuming and frustrating and worst I have ever come across online.

2. Also, I happened to look at 'Leaving EE' page - selected nothing, used the back button and I suddenly received two texts, one providing cost of early contract end. I do not want to leave at this time (but the frustration from trying to look at upgrade may be changing that!) .

Are these auto generated texts or genuine 'your plan is going to be stopped' messages?

Re: 1. Empty Basket Problem 2. Confirmation Contract not being Cancelled

XRaySpeX — Thu, 21 Dec 2023 16:02:41 GMT

@BGood2 :

2. By going to the 'Leaving EE' page you have simply requested the cost of leaving your contract now if you were to leave. It has not cancelled your contract.

topic Re: 1. Empty Basket Problem 2. Confirmation Contract not being Cancelled in EE app and website

1. Empty Basket Problem 2. Confirmation Contract not being Cancelled

Re: 1. Empty Basket Problem 2. Confirmation Contract not being Cancelled