Moved from Plusnet

Maz-15 — Tue, 19 Dec 2023 11:43:57 GMT

Having just moved to EE from Plusnet, each day seems to bring up something that makes me regret my decision. First, the app doesn't tell me anything, ie call records, sms records in detail. The Plusnet app itemised everything so it was easy to see who I called when and how long the call lasted etc. etc.

Secondly, it's practically impossible to find out how much it costs to call or SMS to international numbers. Yesterday, I had to SMS someone visiting from the UAE to confirm arrangements. It never occurred to me it would be very expensive - stupid me. As far as I can see now after much digging and delving on the EE website, I think it's cost me 83p per SMS which is outrageous. This was 'only' 21p on Plusnet or is 9p on 1p mobile - both on EE network. I have searched most of the networks now and can't find any which is as expensive as EE.

And don't get me started on EE roaming charges!

Luckily I am only on a 30 day rolling contract so after Christmas I will be looking at all my other options. Even being a BT broadband customer has no benefit regarding any of the topics above.

Re: Moved from Plusnet

XRaySpeX — Tue, 19 Dec 2023 13:32:18 GMT

@Maz-15 : For International Calls & Texts consult Calling abroad from the UK

Re: Moved from Plusnet

Leanne_T — Tue, 19 Dec 2023 14:12:50 GMT

Hi @Maz-15

Thanks for coming to the community.

To view all calls and texts you would need itemised billing set up which does have a monthly fee, if you would like to discuss itemised billing got future bills please call us on 150.

Leanne 🙂

topic Moved from Plusnet in EE app and website

Moved from Plusnet

Re: Moved from Plusnet

Re: Moved from Plusnet