https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-view-upgrade-or-my-shop-on-app-or-website-regardless/m-p/1338531#M50515 <P>Hi, I am unable to view upgrades or access my shop on the website or the app. I have tried on various devices, browsers and I've tried clearing cookies etc. None of those steps resolve the issue.&nbsp; Below are just some screenshots of how this issue presents. I am for whatever reason able to view accessories in the shop when logged in but nothing else, not phones, sim only plans etc. However, as soon as I log out, I can look at it all. Obviously that presents an issue in that I'd like to upgrade soon and would like to view deals available to me as a customer. Is there any way to resolve this on my end before resorting to calling, which I would really prefer to avoid?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="OLAS_0-1702742929430.png" style="width: 400px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/29253i12FC2C32CBE7582F/image-size/medium?v=v2&amp;px=400" role="button" title="OLAS_0-1702742929430.png" alt="OLAS_0-1702742929430.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="OLAS_1-1702742966287.png" style="width: 400px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/29254i1DE815142109574B/image-size/medium?v=v2&amp;px=400" role="button" title="OLAS_1-1702742966287.png" alt="OLAS_1-1702742966287.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="OLAS_2-1702743226199.png" style="width: 400px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/29255i1EF1476E459977DF/image-size/medium?v=v2&amp;px=400" role="button" title="OLAS_2-1702743226199.png" alt="OLAS_2-1702743226199.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="OLAS_3-1702743459628.png" style="width: 400px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/29256i51D917023FCAF5C6/image-size/medium?v=v2&amp;px=400" role="button" title="OLAS_3-1702743459628.png" alt="OLAS_3-1702743459628.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Sat, 16 Dec 2023 16:19:33 GMT OLAS 2023-12-16T16:19:33Z https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-view-upgrade-or-my-shop-on-app-or-website-regardless/m-p/1338531#M50515 <P>Hi, I am unable to view upgrades or access my shop on the website or the app. I have tried on various devices, browsers and I've tried clearing cookies etc. None of those steps resolve the issue.&nbsp; Below are just some screenshots of how this issue presents. I am for whatever reason able to view accessories in the shop when logged in but nothing else, not phones, sim only plans etc. However, as soon as I log out, I can look at it all. Obviously that presents an issue in that I'd like to upgrade soon and would like to view deals available to me as a customer. Is there any way to resolve this on my end before resorting to calling, which I would really prefer to avoid?</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="OLAS_0-1702742929430.png" style="width: 400px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/29253i12FC2C32CBE7582F/image-size/medium?v=v2&amp;px=400" role="button" title="OLAS_0-1702742929430.png" alt="OLAS_0-1702742929430.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="OLAS_1-1702742966287.png" style="width: 400px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/29254i1DE815142109574B/image-size/medium?v=v2&amp;px=400" role="button" title="OLAS_1-1702742966287.png" alt="OLAS_1-1702742966287.png" /></span><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="OLAS_2-1702743226199.png" style="width: 400px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/29255i1EF1476E459977DF/image-size/medium?v=v2&amp;px=400" role="button" title="OLAS_2-1702743226199.png" alt="OLAS_2-1702743226199.png" /></span></P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="OLAS_3-1702743459628.png" style="width: 400px;"><img src="https://community.ee.co.uk/t5/image/serverpage/image-id/29256i51D917023FCAF5C6/image-size/medium?v=v2&amp;px=400" role="button" title="OLAS_3-1702743459628.png" alt="OLAS_3-1702743459628.png" /></span></P><P>&nbsp;</P><P>&nbsp;</P> Sat, 16 Dec 2023 16:19:33 GMT https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-view-upgrade-or-my-shop-on-app-or-website-regardless/m-p/1338531#M50515 OLAS 2023-12-16T16:19:33Z https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-view-upgrade-or-my-shop-on-app-or-website-regardless/m-p/1338650#M50528 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);"><a href="https://community.ee.co.uk/t5/user/viewprofilepage/user-id/683587">@OLAS</a></SPAN>&nbsp;</P> <P>Since this is happening on both the app and the desktop site, it points to it possible being an issue with your account. I recommend speaking to our <A href="https://ee.co.uk/contact-ee" target="_blank">Mobile Care team</A> so they can look into this for you.<BR />Chris</P> Sun, 17 Dec 2023 08:09:55 GMT https://community.ee.co.uk/t5/EE-app-and-website/Unable-to-view-upgrade-or-my-shop-on-app-or-website-regardless/m-p/1338650#M50528 Christopher_G 2023-12-17T08:09:55Z