topic basket delete in EE app and website

basket delete

amirreza1989 — Tue, 12 Dec 2023 09:31:12 GMT

hello

i want to delete and empty my basket but i cant

thank you

Re: basket delete

Leanne_T — Tue, 12 Dec 2023 11:05:42 GMT

Hi there @amirreza1989

Thanks for coming here.

If you go to the basket on the EE Shop, and select 'Edit basket' you should have a bin image showing and when selected you can delete the package.

Leanne 🙂

Re: basket delete

markymarc2000 — Sat, 16 Dec 2023 15:25:10 GMT

Hello Leanne,

I'm having the same problem but there's no bin icon. this is so frustrating...

Re: basket delete

Christopher_G — Sun, 17 Dec 2023 08:07:14 GMT

Hi @markymarc2000

Did you try refreshing the page? Could you try a different device or browser please?

Chris

Re: basket delete

et28 — Mon, 05 Feb 2024 12:50:49 GMT

Hi Leanne,

I am having this problem. There is no option to ‘edit basket’ or bin image. There is only option to edit items in the basket which takes you the check your details screen. I have tried using a different browser and device and still unable to empty basket.
Please help

Re: basket delete

Leanne_T — Mon, 05 Feb 2024 15:06:16 GMT

Hi @et28

Thanks for coming here.

Are you logged into an EE account?

Leanne.

Re: basket delete

IanWest — Tue, 13 Feb 2024 11:00:27 GMT

I'm also having the same problem. I'm logged in to my EE account, changed my mind on the upgrade - but there is no way to empty my basket and start again.

I've refreshed the page, tried chrome and safari...

Not a great experience after years with EE

Re: basket delete

Leanne_T — Tue, 13 Feb 2024 12:44:46 GMT

Hi @IanWest

Have you tried editing the basket? Does a delete option show?

Leanne.

Re: basket delete

IanWest — Tue, 13 Feb 2024 13:19:21 GMT

Nope. If I click edit it takes me to the check your details page.

Re: basket delete

Leanne_T — Tue, 13 Feb 2024 13:27:12 GMT

Thanks @IanWest

Can you try clearing all cookies and cache and opening a new web browser after this, does this work for you?

Leanne.

Re: basket delete

IanWest — Tue, 13 Feb 2024 17:56:43 GMT

No, I'm afraid it didn't work, but I've sorted my problems over the phone with ee now.

Re: basket delete

Leanne_T — Tue, 13 Feb 2024 17:59:06 GMT

Thanks for coming back and letting me know @IanWest

Leanne 🙂

Re: basket delete

Tom12341 — Tue, 09 Jul 2024 19:17:55 GMT

Hi EE

I have got to say this is really poor from yourself. I’m experiencing the same problem that I have something in my basket I want to delete but can’t. I have tried all the obvious clearing history ,logging in on different devices etc.Every time you go to edit it just take you through to pre finance page asking about your salary there is not option to delete. As I said this has been going on since last year looking at forums on here yet nothing gets done about it. Il be taking my custom elsewhere like many others if you can’t sort out something glaringly wrong like this.

Re: basket delete

Christopher_G — Wed, 10 Jul 2024 06:38:42 GMT

Hi @Tom12341

Welcome to the community.

I will do my best to get this looked into. I've done a bit of testing this morning on a couple of devices, when logged in and logged out, but cannot re-create the problem.

What is it that's stuck in your basket and what kind of device(s) are you using?

The way it should work, is to 'edit' the basket, then hit the 'bin' icon to delete it from there.

Chris

Re: basket delete

JF841 — Mon, 29 Jul 2024 17:23:00 GMT

I am having the same issue and is extremely frustrating now.

Please get it sorted!

Re: basket delete

Leanne_T — Tue, 30 Jul 2024 09:34:30 GMT

Hi @JF841

Thanks for coming to the community.

Are you logged into your EE account or a new EE customer?

When you select the basket on the EE Shop online do you have an edit option showing? If so, can you try and delete the plan and device selected?

Leanne 🙂

Re: basket delete

PigginPam21 — Fri, 16 Aug 2024 10:38:01 GMT

I have tried all your suggestions I have a sim deal in my basket but can not delete it. Its maddening such a simple thing ,it's been in my basket so long now.

Re: basket delete

Leanne_T — Fri, 16 Aug 2024 12:31:01 GMT

Hi @PigginPam21

Thanks for your message.

Can you tell me a bit more about what is happening? Are you not getting the 'bin' icon to delete it? or is it taking you to another page when you try to delete the basket?

Thanks 🙂

Leanne.

Re: basket delete

JCAL88 — Wed, 21 Aug 2024 09:26:24 GMT

I have the same issue as above, No bin icon, I click Edit item, and it just takes me back to the product screen. Using Windows Laptop, on Chrome Browser, I have a Pixel 9 Pro on 24 months Essentials 25GB plan stuck in my basket. I am an existing customer - I was trying to upgrade my current sim only deal.

Please resolve this.

Re: basket delete

Lesley_W — Wed, 21 Aug 2024 14:55:48 GMT

Hi @JCAL88
Welcome to our community.

I'm sorry you are having trouble with removing something from your basket. You mentioned this being an issue on different browsers, when you log into the EE app and try and upgrade, does it also show something in your basket within the app?

Lesley