topic Re: account PIN in EE app and website

account PIN

mangirdas1 — Wed, 06 Dec 2023 09:07:11 GMT

hello how i can reset my account PIN i forgot.

Re: account PIN

Christopher_G — Wed, 06 Dec 2023 11:30:39 GMT

Hi @mangirdas1

Welcome to the community.

Which PIN is it that you're looking for? When are you asked for it?
Chris

Re: account PIN

mangirdas1 — Wed, 06 Dec 2023 11:52:05 GMT

i am try log in app from EE i am use username password and last step PIN i dont no pin or forgot

Re: account PIN

Christopher_G — Wed, 06 Dec 2023 12:14:15 GMT

Is it the EE app that you're trying to get into, @mangirdas1? What kind of phone are you using?

Chris

Re: account PIN

mangirdas1 — Wed, 06 Dec 2023 13:03:39 GMT

yea is EE app sony Experia

Re: account PIN

Christopher_G — Wed, 06 Dec 2023 13:11:49 GMT

If you enter it incorrectly a few times you should be diverted to the desktop site to log in again and reset the PIN, @mangirdas1. Are you able to do that?

Chris

Re: account PIN

mangirdas1 — Wed, 06 Dec 2023 13:31:12 GMT

no is don't work

Re: account PIN

Christopher_G — Wed, 06 Dec 2023 13:58:30 GMT

What happens when you put the PIN in wrong three times, @mangirdas1?

Chris

Re: account PIN

mangirdas1 — Wed, 06 Dec 2023 17:13:26 GMT

i am writing 10 times and just write "wrog PIN"

Re: account PIN

Christopher_G — Wed, 06 Dec 2023 17:19:56 GMT

OK, thanks @mangirdas1

Could you try deleting and re-downloading the app please?

Chris

Re: account PIN

mangirdas1 — Wed, 06 Dec 2023 17:49:47 GMT

i am do not work

Re: account PIN

Christopher_G — Wed, 06 Dec 2023 17:56:28 GMT

OK thanks @mangirdas1

I recommend speaking to our Mobile Care team so they can look into this from our side.

Chris