topic Re: EE app not working - in US - cannot get roaming in EE app and website

EE app not working - in US - cannot get roaming

Astramentov — Mon, 04 Dec 2023 00:39:57 GMT

Hi,

I’ve landed in the US. I am travelling for work. I have tried to buy the roaming pass but the app says it’s undergoing maintenance? I’m stuck. Really stuck.

it said ‘we have a problem loading this page’ and now ‘your app is being improved’

please help! I need to get this working now!!

Re: EE app not working - in US - cannot get roaming

Katie_B — Mon, 04 Dec 2023 07:31:39 GMT

Hello @Astramentov.

Welcome to the community.

Are you a pay as you go or pay monthly customer?

Did you receive a welcome text when you arrived to the United States?

Was roaming activated before leaving the UK? this can be done by texting ROAMING to 150.

Katie

Re: EE app not working - in US - cannot get roaming

Northerner — Mon, 04 Dec 2023 07:34:07 GMT

Hi @Astramentov

If you cannot activate online you'll need to use Skype over wifi and the number in my signature to call EE CS during UK office hours.

Thanks