topic Re: Account Issue in EE app and website

Account Issue

NinUke — Sat, 02 Dec 2023 15:49:04 GMT

Hi, for months now I have not been able to access anything on my online account.

This is all I get when i login.

Leanne_T — Sun, 03 Dec 2023 07:58:23 GMT

Thanks for coming to the community.

Can you access your account is you log into the EE app?

Do you have a pay as you go or pay monthly account?

Leanne 🙂

NinUke — Sun, 03 Dec 2023 09:46:10 GMT

I've never been able to login via the EE app, it just keeps saying:

"Sorry, there seems to be a problem....

Sorry, we're having a little difficulty right now."

I have 3 pay as you go & 1 monthly sims connected to my account.

Leanne_T — Sun, 03 Dec 2023 09:47:48 GMT

Thanks for coming back to me.

I would suggest giving us a call and the team can reset your account for you to set up again.

Leanne 🙂