topic Re: Mobile unlinked in EE app and website

Mobile unlinked

Rhey76 — Wed, 06 Sep 2023 09:26:14 GMT

I logged in to check my mobile data and details and check bill and recall when I started contract. But my mobile/number has been unlinked and I've no access to mobile contract details. What's going on? Why is this? I need details of contract start date but can't access anything

Re: Mobile unlinked

Christopher_G — Wed, 06 Sep 2023 11:55:04 GMT

Hi @Rhey76

Welcome to the community.

Could you try this on a different device or browser please? Once an account is linked, it's really unusual that it would be unlinked.

Chris

Re: Mobile unlinked

JackSymonds — Sat, 02 Dec 2023 00:45:17 GMT

Mine is doing the same where if I log into the EE app or the website it used to say about 12 months left but now it’s says I don’t have anything linked and 2 pop-ups about what EE offers and at the top is link a device which I can’t as my phone is locked by EE I’d like some help please

thanks

Re: Mobile unlinked

Leanne_T — Sat, 02 Dec 2023 08:00:23 GMT

Hi there @JackSymonds

Thanks for coming here.

To get your account linked so you can access your EE account details please call us on 150 and our mobile guides will be happy to help 🙂

Leanne.

Re: Mobile unlinked

JackSymonds — Sat, 02 Dec 2023 14:11:51 GMT

It doesn’t let me message or call 150 as I had to switch sim to get calls for job and personal stuff

any help will be handy thank you

Re: Mobile unlinked

Leanne_T — Sat, 02 Dec 2023 14:20:39 GMT

Hi @JackSymonds

Thanks for coming back to me.

If you are using another network SIM you can call us on 07953 966 150 and the team will be happy to help 🙂

Leanne.