topic Re: So so painful to find a detailed bill in EE app and website

So so painful to find a detailed bill

AndyWhite14 — Fri, 01 Dec 2023 19:17:12 GMT

Why is it so hard to get a detailed bill. I know I can text 150 for the balance but I need to check whether I've been charged for something incorrectly. It almost feels like it's a deliberate ploy. There doesn't seem to be the option to do very much at all on the app apart from buy more stuff from EE. Please help.

Cheers,

Amdy

Re: So so painful to find a detailed bill

Northerner — Fri, 01 Dec 2023 19:21:40 GMT

Hi @AndyWhite14

Your current bill and charges (outside of plan) can be viewed in the EE app.

Thanks

Re: So so painful to find a detailed bill

AndyWhite14 — Fri, 01 Dec 2023 19:29:58 GMT

🤦🏼‍♂️Thanks for the detailed reply.

Re: So so painful to find a detailed bill

AndyWhite14 — Fri, 01 Dec 2023 19:42:11 GMT

If anyone is wondering. Its's because I hadn't registered my phone number on the app so didn't get the option to look at a bill.

Re: So so painful to find a detailed bill

Leanne_T — Sat, 02 Dec 2023 08:22:10 GMT

Hi @AndyWhite14

Thanks for coming to the community.

Has the number now registered and you can view the bills?

Leanne 🙂

Re: So so painful to find a detailed bill

AndyWhite14 — Sat, 02 Dec 2023 10:44:13 GMT

Hi,

Yes thanks, I had wrongly assumed that once the app had my personal details it would also know my account details. I was searching all over the app but couldn't see the option for billing at all. Turns out I couldn't see the wood for the trees as the option to link a product was on the home page.

Cheers,

Andy

Re: So so painful to find a detailed bill

Leanne_T — Sat, 02 Dec 2023 10:45:17 GMT

Thanks for letting us know @AndyWhite14

Have a lovely weekend 🙂

Leanne.