topic Re: The Dreaded EE App in EE app and website

The Dreaded EE App

Podge4 — Thu, 30 Nov 2023 15:06:09 GMT

All the time I have been with EE I still can't access my bill. Every time it's there's a problem try later. The only advise I've had is restart phone or install updated app. All of which I have done and it doesn't work.

Reading some comments I can see I'm not the only one so EE GET IT SORTED ASAP as I'm extremely **bleep**ed off and on the verge of Changing provider🤬🤬

Re: The Dreaded EE App

James_B — Thu, 30 Nov 2023 17:41:08 GMT

Hi @Podge4,

Can you access your bill if you log in to your EE account via your web browser?

James

Re: The Dreaded EE App

Podge4 — Thu, 30 Nov 2023 23:58:56 GMT

Yes I can. Just tried it just now

Re: The Dreaded EE App

Podge4 — Fri, 01 Dec 2023 10:43:55 GMT

Yes I can.

Re: The Dreaded EE App

James_B — Fri, 01 Dec 2023 10:54:01 GMT

That's great @Podge4

If you view the app in your app store, are there any updates available?

James

Re: The Dreaded EE App

Podge4 — Fri, 01 Dec 2023 11:08:12 GMT

No.

Re: The Dreaded EE App

James_B — Fri, 01 Dec 2023 12:03:28 GMT

What app version are you using @Podge4?

Is it Android or iOS?

James

Re: The Dreaded EE App

Podge4 — Fri, 01 Dec 2023 14:35:34 GMT

Android

Re: The Dreaded EE App

Leanne_T — Fri, 01 Dec 2023 16:54:33 GMT

Hi @Podge4

In this case, please call us on 150 and our technical support guides can run some troubleshooting and open a support ticket for the EE app to be looked into for you if needed.

Leanne 🙂

Re: The Dreaded EE App

Podge4 — Fri, 01 Dec 2023 17:12:50 GMT

Can you not set up an investigation into the app from your end as I'm obviously not the only one having this problem.

Thank you,

Podge.

Re: The Dreaded EE App

Leanne_T — Fri, 01 Dec 2023 17:15:30 GMT

Hi @Podge4

You would need to give us a call and the team can access the account and complete the troubleshooting needed to get this resolved for you.

Leanne.