topic account XXXXXXXX cant complete a ee online account in EE app and website

account XXXXXXXX cant complete a ee online account

hitech — Fri, 01 Dec 2023 10:33:21 GMT

Account XXXXXXXXX

tried to set up online account and it asks for mobile number on account to send code.

SIM is not in a phone it is in rooter for data only, so we will never receive code.

how do i get around this

Re: account XXXXXXXX cant complete a ee online account

Northerner — Fri, 01 Dec 2023 10:24:58 GMT

Hi @hitech

If you go onto the router hold page dies it not have a text message option.

If not put the SIM into a phone, set up and then use it in your router.

Thanks

Re: account XXXXXXXX cant complete a ee online account

XRaySpeX — Fri, 01 Dec 2023 11:49:25 GMT

Mobile routers contain a SIM. All SIMs have a mobile no. Look at http://add-on.ee.co.uk/status from a device connected to your mobile router by WiFi to see your data & credit status as well as its mobile no. at the top.

Most mobile routers can receive texts. Login to it & look for the SMS Section/Inbox.