topic Re: Unable to verify email of old account in EE app and website

Unable to verify email of old account

Garethjcr — Tue, 28 Nov 2023 13:01:24 GMT

I'm unable to log into my EE account as it was created before 20th july 2023. I don't know my password and when I attempt to reset, after putting in the code I get taken to a page that says "oops sorry this page doesn't exist" or something similar.

So I found out that because my account is so old I have to verify it another way. found here;

https://ee.co.uk/help/profile/fix-problem/forgotten-ee-password-or-username

However when using this verification I never receive the email. Its not in junk or anything. I created a new account in the hopes I could just link my mobile to that but as its already tied to the other account it wont let me.

So now I cant log in, I cant reset my password and I cant verify my account.

Re: Unable to verify email of old account

Chris_B — Tue, 28 Nov 2023 13:06:34 GMT

@Garethjcr Are you doing this via a PC or on your device?

Re: Unable to verify email of old account

Garethjcr — Tue, 28 Nov 2023 13:10:59 GMT

I've tried via mobile, pc and laptop. even tried using various browsers. none work.

Re: Unable to verify email of old account

James_B — Tue, 28 Nov 2023 15:24:26 GMT

Hi @Garethjcr,

Welcome to the EE Community. 🙂

I'd recommend contacting Customer Care so a member of the team can remove your old My EE account. This will allow you to re-register.

Thanks

James