topic Re: Where's the online chat to speak to someone? in EE app and website

Where's the online chat to speak to someone?

Mrharris101 — Tue, 21 Nov 2023 11:25:06 GMT

I'm wanting to talk to someone about my account but there's no option for live chat any more and I don't want to phone. How do I access the live chat?

Re: Where's the online chat to speak to someone?

XRaySpeX — Tue, 21 Nov 2023 11:50:24 GMT

Via your MyEE app.

Re: Where's the online chat to speak to someone?

Mrharris101 — Tue, 21 Nov 2023 12:04:17 GMT

Thanks. So I clicked on help on the app, but couldn't find the option for live chat. I could only find an option for call us, or it just directs you to help articles. How do I get to live chat from the app?

Re: Where's the online chat to speak to someone?

Leanne_T — Tue, 21 Nov 2023 14:12:24 GMT

Hi @Mrharris101

Thanks for coming here.

Do you have a pay monthly personal mobile account?

Leanne.

Re: Where's the online chat to speak to someone?

Mrharris101 — Tue, 21 Nov 2023 17:25:49 GMT

I have a monthly plan.

Re: Where's the online chat to speak to someone?

Leanne_T — Tue, 21 Nov 2023 17:27:38 GMT

Thanks @Mrharris101

If the message us option is not showing in your EE app Help section, you would need to call us to discuss this not showing and your account.

Leanne.

Re: Where's the online chat to speak to someone?

Leanne1105 — Fri, 01 Dec 2023 10:18:02 GMT

I have same issue need online chat it's just so much easier

Re: Where's the online chat to speak to someone?

James_B — Fri, 01 Dec 2023 10:52:15 GMT

Hi @Leanne1105,

Welcome to the EE Community. 🙂

If you're a pay monthly mobile customer with a personal account, you can contact our messaging team via the help section of the EE app.

Hope this helps.

James

Re: Where's the online chat to speak to someone?

Leanne1105 — Fri, 01 Dec 2023 11:34:25 GMT

Hi trying to reply to James from the community chat but that's is not
simple but there is no online chat only call us option. I am a monthly
contract and I use the app.

Re: Where's the online chat to speak to someone?

James_B — Fri, 01 Dec 2023 12:07:56 GMT

Hi @Leanne1105, you've replied successfully. 🙂

If you log in to your account at Account settings (ee.co.uk), are you registered as the bill payer or user? (scroll down until you see the bill payer and user options next to your account number)

James

Re: Where's the online chat to speak to someone?

NihatCELIK — Mon, 04 Mar 2024 13:16:35 GMT

When you open the app, there is a help button on the right below corner of the screen. Click on this. And click on the message us button. It will connect you to a live chat with bot. If bot can not solve your issue. You can choose to "Speak to an EE Guide".

Re: Where's the online chat to speak to someone?

Pozi31183 — Sat, 17 Aug 2024 16:29:00 GMT

How do u change safe search settings

Re: Where's the online chat to speak to someone?

Christopher_G — Sun, 18 Aug 2024 08:04:47 GMT

Hi @Pozi31183

Welcome to the community.

If it's the content lock for your mobile account, take a look at this 'How Do I Turn On Parental Controls on My Device?' help page. It explains how to change the parental controls on different types of account.

Chris

Re: Where's the online chat to speak to someone?

Liliana10 — Sun, 25 Aug 2024 20:07:24 GMT

In the beginning, until they enticed us to become customers, live chat always appeared in the corner of the app page, after they caught us as customers, and honestly EE is not good for anything, you can no longer talk to their staff if you are forced to complain of the bad service they offer and the intentional mistakes they make with customers

Re: Where's the online chat to speak to someone?

Liliana10 — Sun, 25 Aug 2024 20:08:57 GMT

Why should I call you and not express myself in an email?

Re: Where's the online chat to speak to someone?

XRaySpeX — Sun, 25 Aug 2024 21:04:59 GMT

@Liliana10 : Cuz EE don't provide an email addy for you to use.

Re: Where's the online chat to speak to someone?

Michael_D — Mon, 26 Aug 2024 07:36:47 GMT

Hi @Liliana10.

Thanks for coming to the community.

The chat option would appear in the EE app by selecting 'Help' then 'Message Us'. If you aren't seeing that option, or you still need further help, our guides are available over the phone by calling the numbers on our Contact Us page.

If you do need to raise a complaint, it can be done over the phone, or you can complete the Complaint webform on our website.

Michael

Re: Where's the online chat to speak to someone?

Liliana10 — Mon, 26 Aug 2024 08:22:41 GMT

Sorry why are you EE complicating everything? Abea, now I understand that you do not give your email address so that we can complain about the deception that we are subjected to and the false advertising that you do because you want us customers not to have obvious written evidence against you... if you have nothing fraudulent to hide then you will be sincerely open to the clients without taking them through your entire trial to bring the clients to the threshold of anxiety, someone will probably have to sue you.

Re: Where's the online chat to speak to someone?

Lheath24 — Sat, 02 Nov 2024 12:27:30 GMT

Re: Where's the online chat to speak to someone?

Ali_A — Sat, 02 Nov 2024 15:39:47 GMT

Hi @Lheath24

Is there something specific we can help you with here?

Ali